Systems Technician

Redsquid; Cranfield; On-site; GBP 22,000 - 34,000; Full time

Job summary

Redsquid is seeking a motivated IT support professional to join our mobile 1st/2nd line team. This role involves on-site weekly maintenance visits to a range of schools and remote ticket responses via our service desk, supported by an experienced team.

You will help shape the school's ICT strategy, ensure a reliable, secure environment, and develop technically and personally through our Professional Development and Training Scheme.

Qualifications

• Experience in 1st/2nd line IT support in the education sector.
• Experience with Microsoft 365 suite and education IT.
• Willingness to perform on-site maintenance visits.

Responsibilities

• Monitor and respond to tickets logged via the service desk.
• Escalate tickets when needed and provide guidance.
• Resolve issues with permanent fixes to restore service quickly.
• Develop IT infrastructure using new technologies.
• Install computers, printers, and network hardware.
• Maintain classroom hardware including projectors and interactive displays.
• Maintain staff and student devices to support lessons.
• Manage local domain and cloud accounts.
• Re-image devices using the school's reimaging solution.
• Support staff with IT training.
• Respond swiftly to any abuse of the IT infrastructure.

Skills

IT support (1st/2nd line)

Microsoft 365

Windows Server

Windows 11 troubleshooting

Basic networking

Education

ITIL Foundation

Tools

Hyper-V

Active Directory

DNS

DHCP

Group Policy

Job description

Location: London

Reports to: Team Leader

At Redsquid we’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector.

This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.

Job Purpose:

We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities and a structured and rewarding Professional Development and Training Scheme.

This includes overseeing all hardware and software infrastructure to ensure reliability and performance. You will work closely with the Senior Management Team to shape the school’s IT strategy, plan and deliver projects, and drive improvements. Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.

Roles and Responsibilities:

• To monitor and respond to tickets which are logged via the service desk.
• Where needed escalate the tickets for further support and advice.
• Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
• Innovation and development of the IT provision by using new and emerging technologies.
• Installation of new computers, printers, andadditionalhardware.
• Ensuring classroom hardware ismaintainedand ready to be used. This includes audio visual projectors and interactive screens.
• Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
• Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
• Ensure new and existing accounts are working within the school’s local domain andthird-partycloud solutions.
• Be able to re-image any device using the school’s reimaging solution.
• To support the staff in training which will help their knowledge and use of IT within the school.
• To act accordingly and respond quickly to any abuse to the IT infrastructure.

Essential technical knowledge and experience:

• Previous1 st /2 nd line support rolewithin the Education Sector.
• Microsoft 365 (Supporting Teams, User Account Provisioning,Teams,SharePoint).
• Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
• Windows 11 and application troubleshooting.
• Basic understanding of networking.

Desirable technical knowledge and experience:

• ITIL foundation or higher.
• Excellent time management and punctuality.
• Excellent communication skills, both written and verbal.
• Personal motivation and enthusiasm to learn and progress.
• Ability to work proactively.
• Good planning and organisational skills.