Field IT Technician

ResilAient Talent Hub; Bromley; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Private medical coverage

Discounted health plans

Virtual GP access

Eye care scheme

Employee Assistance Programme

Wellbeing Team support

Learning & Development

Learning Management System

Job summary

ResilAient Talent Hub is seeking an experienced School Technician to deliver hands-on and remote IT support across educational environments. You will assist schools in keeping technology running smoothly while supporting staff and students with a reliable IT service.

The role covers site visits, software support, hardware deployment, network configuration, and safeguarding tools, with opportunities to work independently and with a wider IT team.

Qualifications

• Strong background in IT support; experience in schools desirable.
• Knowledge of Microsoft 365, Azure, Gmail/G-Suite and Google Classroom.
• Experience with Windows Server, Active Directory, Group Policy, Hyper-V/VMware, Veeam.
• Good understanding of networking basics: LAN/WAN, DHCP and DNS.
• Experience supporting Android and iOS devices.
• Familiar with education filtering and safeguarding software.
• Excellent communication and customer service skills.

Responsibilities

• Attend scheduled and ad-hoc site visits to provide hands-on technical support.
• Investigate and resolve technical issues with proactive problem solving.
• Communicate clearly with clients and update on progress and next steps.
• Record and document work through managed service tickets.
• Collaborate with 2nd and 3rd line support teams where required.
• Diagnose, repair and maintain desktops, laptops, printers, AV equipment and peripherals.
• Install, configure and troubleshoot Windows, macOS and Linux OS.
• Support educational software and productivity apps.
• Deploy and re-image hardware; configure printers and print accounts.
• Manage network user accounts, permissions and profiles.
• Configure and troubleshoot LAN/WAN, Wi‑Fi, VPNs and networking equipment.
• Support DHCP and DNS; help maintain cybersecurity measures.
• Provide remote support using Remote Desktop and TeamViewer.
• Escalate complex issues to appropriate teams.
• Maintain technical documentation and network diagrams.
• Assist with IT projects and work both independently and in a team.

Skills

IT support

Communication

Microsoft 365

Azure

Gmail/G-Suite

Google Classroom

Windows Server

Active Directory

Group Policy

Hyper-V

VMware

Veeam

Networking basics

Android/iOS support

Education safeguarding software

Tools

Microsoft 365

Azure

Gmail/G-Suite

Google Classroom

Windows Server

Active Directory

Group Policy

Hyper-V

VMware

Veeam

Job description

Location: Dartford, Bromley, Sussex and West London - several positions available.

Job Type: Permanent

Are you an experienced IT professional who enjoys solving technical problems and delivering excellent customer service?

We’re looking for a School Technician to provide hands-on and remote IT support across an educational environment, helping schools keep their technology running smoothly and ensuring staff and students receive a reliable, high-quality IT service.

What You’ll Be Doing

IT Support & Customer Service

• Attend scheduled and ad-hoc site visits to provide hands‑on technical support.
• Investigate and resolve technical issues, taking a proactive approach to problem‑solving.
• Communicate clearly with clients, keeping them updated on progress and next steps.
• Accurately record and document completed work through managed service tickets.
• Work closely with 2nd and 3rd line support teams where required.

Hardware & Software

• Diagnose, repair and maintain desktops, laptops, printers, AV equipment and peripherals.
• Install, configure and troubleshoot operating systems, including Windows, macOS and Linux.
• Support educational software, productivity applications and specialised systems.
• Deploy and re‑image hardware.
• Configure printers and manage print accounts.

Networking & IT Security

• Manage network user accounts, permissions and profiles.
• Configure and troubleshoot LAN/WAN, Wi‑Fi, VPNs and networking equipment.
• Support core networking technologies including DHCP and DNS.
• Help maintain effective cybersecurity measures, including antivirus, firewalls and web/email filtering.
• Support filtering and safeguarding solutions within an educational environment.

AV & Remote Support

• Install, configure and maintain projectors, interactive/smart boards and video conferencing equipment.
• Provide remote technical support using tools such as Remote Desktop and TeamViewer.
• Escalate more complex issues to the appropriate support teams.

Documentation & IT Asset Management

• Maintain accurate technical documentation, network diagrams and user guides.
• Support schools with IT inventory and asset management.
• Make recommendations for hardware and software purchases where required.
• Follow company and client processes to ensure a consistent, high-quality service.

Projects & Additional Support

• Assist with IT projects when school support work is not scheduled.
• Work independently while also contributing effectively as part of the wider IT support team.

What We’re Looking For

Technical Experience

• Strong background in IT support; experience working within schools is desirable.
• Knowledge of Microsoft 365, Azure, Gmail/G-Suite and Google Classroom.
• Experience with:
• Windows Server
• Active Directory
• Group Policy
• Hyper-V / VMware
• Veeam
• Good understanding of networking fundamentals, including LAN, WAN, switches, DHCP and DNS.
• Experience supporting Android and iOS mobile devices.
• Familiarity with filtering and safeguarding software used within education.

The Person

You’ll be someone who:

• Has excellent communication and customer service skills.
• Can explain technical issues clearly to non-technical users.
• Has strong troubleshooting and problem‑solving abilities.
• Can work confidently both independently and as part of a team.
• Is organised and able to prioritise multiple tasks effectively.
• Takes ownership of issues and is committed to delivering a great customer experience.

What We Offer

Start with 25 days’ annual leave, increasing by one day each year up to 28 days.

Your wellbeing is important to us. Benefits include:

• Private medical coverage
• Discounted health plans
• Virtual GP access
• Eye care scheme
• Employee Assistance Programme
• Support from our dedicated Wellbeing Team
• Learning & Development
• Access to a user-friendly Learning Management System designed to support learning, training and personal development across the organisation