1st Line IT Support Technician

MFK Recruitment; Faringdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Faringdon is seeking a 1st Line IT Support Technician. This role involves managing customer requests, ensuring service levels, and maintaining accurate records. The ideal candidate will have at least 6 months of IT support experience and skills in Windows Server and Active Directory. Join a team that values progression and offers training from Microsoft and Google.

Benefits

Skills assessment and personalized progression plans

Training courses and certifications

Company healthcare

Monthly performance-related incentives

Social and team-building activities

Qualifications

• Minimum of 6+ months of experience in an IT Support role.
• Experience working with SLAs.

Responsibilities

• Manage all incidents and customer requests from receipt to resolution.
• Ensure service level agreement standards are met.
• Complete admin paperwork and documentation promptly.

Skills

Customer-facing

Multi-priority management

Tools

Windows Server

Active Directory

Office 365 Admin

Job description

This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MFK Recruitment

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.

MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. They are extremely ambitious and interested in hiring individuals who are keen to progress and succeed.

Responsibilities

1. Manage all incidents and customer requests from receipt to resolution and closure.
2. Ensure service level agreement standards are met.
3. Complete admin paperwork and documentation promptly.
4. Keep accurate records of all site information using IT Service Management tools.
5. Promote best practices and adhere to change control processes.
6. Plan and organize a working week effectively.
7. Review scorecard weekly with Team Lead.

Minimum qualifications

• Minimum of 6+ months of experience in an IT Support role.
• Experience with Windows Server/Active Directory.
• Experience using Office 365 Admin.
• Exposure to Cloud support (desirable).
• Experience working with SLAs.
• Ability to manage multiple priorities effectively.
• Experience in a customer-facing role.

Benefits and highlights

• Skills assessment and personalized progression plans.
• Microsoft Gold Partner and Google Partner.
• Training courses, certifications, and exams from Microsoft and Google.
• One-to-One training sessions.
• Company healthcare available.
• Monthly performance-related incentives, including additional holiday days and vouchers.
• Social and team-building activities.

Additional details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services, IT Consulting, Education

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