1st Line IT Support Technician

Faringdon Free Press; Newbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established company in Faringdon is seeking a 1st Line IT Support Technician. This full-time role involves managing incidents, ensuring service level agreements are met, and maintaining accurate records. The ideal candidate will have at least 6 months of IT support experience and be proficient in Windows Server and Office 365.

Benefits

Microsoft and Google training courses

Company healthcare available

Monthly performance-related incentives

Social & team-building activities

Qualifications

• Minimum of 6+ months of experience in an IT Support role.
• Experience in using Windows Server/Active Directory.
• Experience in using Office 365 Admin.

Responsibilities

• Manage all incidents and customer requests from receipt to resolution.
• Ensure service level agreement standards are met.
• Keep accurate records of all site information using IT Service Management tools.

Skills

Customer service

Incident management

Multi-tasking

Tools

Windows Server

Active Directory

Office 365 Admin

Job description

Get AI-powered advice on this job and more exclusive features.

MFK Recruitment provided pay range

This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MFK Recruitment

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.

MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. They are an extremely ambitious company and are very interested in having individuals join their team who are keen to progress and succeed.

Responsibilities:

1. Manage all incidents and customer requests from receipt to resolution and closure.
2. Ensure service level agreement standards are met.
3. Promptly complete any admin paperwork and documentation.
4. Keep accurate records of all site information using IT Service Management tools.
5. Promote best practices and adhere to change control processes.
6. Accurately plan and organize a working week.
7. Review scorecard weekly with Team Lead.

Minimum qualifications:

• Minimum of 6+ months of experience in an IT Support role.
• Experience in using Windows Server/Active Directory.
• Experience in using Office 365 Admin.
• Exposure to Cloud support (desirable).
• Experience working with SLAs.
• Able to effectively manage multiple priorities.
• Experience in a customer-facing role.

Benefits of working with our client:

• Skills assessment and personalized progression plans.
• Microsoft Gold Partner and Google Partner.
• Microsoft and Google training courses, certifications, and exams.
• One-to-One training.
• Company healthcare available.
• Monthly performance-related incentives – including additional holiday days and vouchers.
• Social & team-building activities.

Additional details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services, IT Consulting, and Education

Referrals increase your chances of interviewing at MFK Recruitment by 2x.

Locations recently posted:

• Fairford, England, United Kingdom (3 months ago)
• Newbury, England, United Kingdom (1 week ago)
• Brinkworth, England, United Kingdom (1 week ago)
• Oxford, England, United Kingdom (6 days ago)
• Oxford, England, United Kingdom (6 days ago)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.