1st Line IT Support Technician (CTPSE)

Thames Valley Police; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic ICT team as an ICT Support Officer, responsible for resolving IT issues and supporting technical systems within a collaborative police force. This role offers opportunities for development and requires a UK driving licence due to travel needs. The ideal candidate will possess strong communication skills and a logical mindset, with a commitment to learning new technologies.

Benefits

Generous Pension Scheme

Annual Leave Entitlement

Good Work/Life Balance

Qualifications

• Enthusiasm and willingness to learn are essential.
• Flexibility to travel across the South East region.

Responsibilities

• Resolving IT issues to maintain connectivity of systems.
• Acting as a point of contact for technical facilities.

Skills

Communication

Logical Thinking

Job description

Counter Terrorism Policing South East (CTPSE) is a collaboration of the five South East police forces and works with the UK Intelligence community to help protect the public and our national security.

To support this important work, CTPSE’s ICT Team are involved in a range of technical tasks from everyday user support to the discovery and development of new bespoke specialist solutions for trailblazing technologies in policing.

The ICT Support Officer is responsible for resolving or coordinating timely responses to IT issues, thereby ensuring connectivity of technical systems and services is maintained across the unit. You will also help identify common trends and issues to enable areas for investigation by engineers, act as point of contact for some technical facilities and support IT colleagues with day-to-day functions.

Experience within an IT setting isn’t necessary as we believe that enthusiasm and a willingness to learn are the most important qualities alongside good communication skills and the ability to think logically in a fast-paced environment.

In return you will join a small and dynamic team, where we will support your development and learning as you embrace new technologies.

It is essential that you have the flexibility to regularly travel across the South East region as need arises, and therefore a UK driving licence is essential.

Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level DV. In order to achieve this, you must be a British National and have resided in the UK for the past 10 years. Exemptions apply for overseas or other diplomatic service (with HM Government) and studying abroad. Please be aware that if successful there are limitations on travelling to a small number of countries once in post

You can find more information about security vetting here. Please note that this role is part of a national, regional and local network and as a result you may be required to travel for business purposes mainly across the South East region and occasionally throughout the UK. Therefore, the successful candidate will require a full UK driving licence.

You can find more information about security vetting here.

How To Apply

To apply, click on the “Apply” button below and submit your application before the closing date of Monday 26 May 2025 at 23:55hrs. Interviews will take place on Friday 30 May 2025. Due to operational demands, we are unable to arrange an alternative date for interview.

Additionally, we will be reviewing applications as they are submitted, so we advise you to complete and submit your application as soon as possible. We reserve the right to close this vacancy if we receive a high volume of applications.

The leadership within CTPSE and SEROCU are actively committed to embedding and sustaining an inclusive culture that recognises and champions the diversity of our people, and promotes equity and equality so that everyone can succeed at work. The region is delivering this commitment through a long term strategy that takes a holistic and intersectional approach to wellbeing & inclusion. Our strategy is underpinned by the five strategic objectives;

Inclusive Culture – We will create, embed, and continually develop an inclusive culture for our people.

Engaged & Involved – We will ensure our people are engaged, involved, and listened to.

Wellbeing – We will prioritise the wellbeing of our people.

Representation – We will attract, recruit, retain and develop a diverse workforce.

Inclusive by Design – We will ensure that inclusion is a core principle of our policies, products, and decisions.

We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities.

Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement.

If you have any questions about the role, please contact [e-mail] quoting the Job Reference number 21633. If you have applied for this role in the last six months, we respectfully ask that you do not reapply at this current time.

IMPORTANT: If you are already a Thames Valley Police (TVP) member of staff and you have been in your post for less than twelve months, your application must be supported by your line manager. We will require written confirmation from your line manager in order to proceed.

Shift allowance, on-call or other job related allowances from your previous role will not be protected unless they are attached to the new role.

We reserve the right to close this vacancy if we receive a high volume of applications. Should you wish to apply for this post, we advise you to complete and submit your application form as soon as possible.

Please use Google Chrome or Microsoft Edge when completing your application, wherever possible, as this will enhance performance.