1st Line IT Support Technician (CTPSE)

Thames Valley Police; Newbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

Thames Valley Police seeks a 1st Line IT Support Technician to join their ICT team. The role involves resolving IT issues, maintaining system connectivity, and supporting daily IT functions. Ideal candidates will have a willingness to learn and good communication skills. Flexibility for travel across the South East is essential. The position promotes an inclusive culture and offers various benefits including work/life balance and a pension scheme.

Benefits

Work/Life Balance

Supportive Environment

Pension Scheme

Generous Leave Entitlements

Qualifications

• Experience in IT isn't mandatory; enthusiasm and willingness to learn are valued.

Responsibilities

• Resolving IT issues and maintaining connectivity across systems.
• Identifying trends for further investigation and acting as a point of contact for technical facilities.

Skills

Communication

Logical Thinking

Enthusiasm

Job description

Join to apply for the 1st Line IT Support Technician (CTPSE) role at Thames Valley Police

Counter Terrorism Policing South East (CTPSE) is a collaboration of the five South East police forces working with the UK Intelligence community to protect the public and national security.

The ICT Team supports this mission by handling technical tasks ranging from user support to developing bespoke solutions for innovative policing technologies.

The ICT Support Officer's responsibilities include resolving IT issues, maintaining connectivity across systems, identifying trends for further investigation, acting as a point of contact for technical facilities, and supporting daily IT functions. Experience in IT isn't mandatory; enthusiasm, a willingness to learn, good communication, and logical thinking are valued.

You will join a dynamic team committed to your development and embracing new technologies. Flexibility to travel across the South East region is essential, and a UK driving license is required.

Due to the nature of the work, security vetting at DV level is mandatory. Applicants must be British nationals residing in the UK for the past 10 years, with some exemptions. Further details about security vetting are available.

Application Process:

1. Click the “Apply” button and submit your application before Monday 26 May 2025, 23:55hrs.
2. Interviews will be held on Friday 30 May 2025. No alternative dates will be offered.
3. Early application is encouraged as applications are reviewed on a rolling basis.

We promote an inclusive culture, valuing diversity and equity, and welcome applications for part-time and flexible work. Our benefits include work/life balance, a supportive environment, a pension scheme, and generous leave entitlements.

For questions, contact [e-mail], quoting Job Reference 21633.

Note: If you are a current TVP employee with less than 12 months in your role, your application must be supported by your line manager with written confirmation.

We reserve the right to close the vacancy early if a high volume of applications is received. Please complete your application using Google Chrome or Microsoft Edge for optimal performance.