Desktop & IT Support Technician - 2nd Shift Weekends

Clarity Software Solutions; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Desktop & IT Support Technician for 2nd shift weekends in Stratford. The role involves supporting hardware needs, troubleshooting desktop problems, and collaborating with the technology team. Ideal candidates will have an associate's degree and 2+ years of IT support experience.

Benefits

Competitive compensation

Full benefits suite including Medical/Dental & Vision plans

401k with company match

Supportive and growth-oriented culture

Qualifications

• 2+ years of IT/Desktop support experience required.
• Certifications such as CompTIA A+ or MCP are a plus.

Responsibilities

• Support hardware needs on the 2nd shift for the manufacturing plant.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems.
• Collaborate with Technology team members to ensure efficient operation.

Skills

Problem-solving

Critical-thinking

Knowledge of computer software

Knowledge of operating systems

Knowledge of hardware

Knowledge of networking

Verbal communication

Written communication

Teamwork

Independence

Technical knowledge of protocols

Hands-on hardware troubleshooting

Education

Associates degree in Computer Science or related field

Tools

CompTIA A+

Microsoft Certified Professional (MCP)

Job description

Desktop & IT Support Technician - 2nd shift Weekends on site in Stratford, CT

We Offer:

• Competitive compensation.
• A full benefits suite including Medical/Dental & Vision plans.
• 401k with company match.
• A supportive and growth-oriented culture.

This is an exciting opportunity to join our growing IT department! This role will support hardware needs on the 2nd shift for our manufacturing plant in Stratford, CT. This position will work Saturdays & Sundays from 3PM-12AM.

Essential Functions:

• Support development and implementation of new computer projects and hardware installations.
• Assist in developing long-term strategies and capacity planning for future hardware needs.
• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Administer and resolve issues with associated end-user workstation network software products where required.
• Liaise with third-party support and PC equipment vendors as necessary.
• Receive and respond to incoming calls and/or Jira / QC Tickets regarding desktop / equipment problems.
• Monitor internal equipment responsible for client work processing continuously.
• Perform preventative maintenance on equipment responsible for job processing.
• Maintain and update backup systems for job processing, database administration, and equipment replication both on-site and offsite.
• Support high tech HP roll fed presses, printers, and other production equipment.
• Manage third-party camera systems including user admin and storage monitoring.
• Maintain internal Quality Control systems (Web system for 40 devices).
• Support internal production systems with appropriate software support.

Education & Experience Required:

• Associates degree or higher required; Computer science or related field preferred.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
• 2+ years of IT/Desktop support experience required.

Skills Required:

• Problem-solving and critical-thinking skills.
• Knowledge of computer software, operating systems, hardware, and networking.
• Verbal and written communication skills.
• Ability to work in a team as well as independently.
• Working technical knowledge of current protocols, operating systems, and standards.
• Hands-on hardware troubleshooting experience.