First Line IT Support Technician

TN United Kingdom; Droitwich Spa; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a First Line IT Support Technician to provide exceptional technical support. This role involves being the friendly first point of contact for customers, helping them resolve IT issues efficiently. You'll troubleshoot various technical queries, manage support tickets, and liaise with engineers for service calls. If you're passionate about technology and enjoy assisting others, this temporary position offers a chance to make a real impact in a supportive environment. Join a dynamic team and help keep things running smoothly while gaining valuable experience in the IT field.

Qualifications

• Prior experience in tech support or helpdesk roles.
• Excellent written and verbal communication skills.

Responsibilities

• Answer tech-related queries via phone & email.
• Troubleshoot network and connectivity issues.
• Log and manage support tickets accurately.

Skills

Technical Support

Communication Skills

Troubleshooting

Network Connectivity

Customer Service

Education

Relevant IT Certification

High School Diploma

Tools

SolarWinds

cnMaestro

SamKnows

Job description

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First Line IT Support Technician, Droitwich Spa

Location: Droitwich Spa, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

cd1c81ee6047

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

First Line IT Support Technician

Location: Hybrid – 2 days in the office, 3 days working from home

Hours: Full-time, Monday to Friday, 9:00–17:30 (40 hours/week)

Contract: Temporary – 4 to 5 weeks

Are you passionate about tech and great with people? We’re looking for a First Line IT Support Technician to step in on a short-term basis and help keep things running smoothly. You’ll be the friendly first point of contact for technical support, helping customers stay connected while resolving their IT issues quickly and professionally.

Your responsibilities:

• Answer tech-related queries via phone & email
• Troubleshoot network and connectivity issues
• Log and manage support tickets accurately
• Escalate complex issues to 2nd line support
• Liaise with engineers and schedule service calls
• Support growth by recommending services where relevant

We’re looking for:

• Tech-savvy mindset (routers, systems, mobile devices)
• Calm under pressure and highly organised
• Excellent written and verbal communication
• Prior experience in tech support or helpdesk roles

Extra knowledge that’s a plus:

• Familiarity with VoIP, SIP, or IP networking
• Experience with SolarWinds, cnMaestro, or SamKnows
• Understanding of fibre and wireless networks (training provided!)

Apply now by sending your CV – we’re hiring quickly!