IT Support Technician

TN United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking motivated IT Support Technicians to deliver exceptional customer service at Worcester Royal Hospital. This mobile role involves providing on-site IT support, troubleshooting issues, and maintaining IT systems in a dynamic healthcare environment. Ideal candidates will have strong IT support skills and a passion for customer service. Join a dedicated team and make a difference in patient care.

Qualifications

• Experience in diagnosing and resolving issues in an MS Windows environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide on-site IT support across hospital locations.
• Perform floorwalking services to proactively support users.
• Engage with users to address technical concerns.

Skills

IT support

Customer service

Communication

Job description

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Job Title: IT Support Technician

Shift Hours: Shared shifts covering 08:00 – 17:00

Overview:

We are seeking motivated and enthusiastic IT Support Technicians to join our team at Worcester Royal Hospital. This is a mobile, customer-facing role, providing IT support and floorwalking services across the hospital's Worcester and Redditch sites. If you are passionate about delivering exceptional customer service and have a strong background in IT Support within an MS Windows environment, we encourage you to apply.

Responsibilities:

1. Provide on-site IT support across hospital locations, diagnosing issues and delivering effective break/fix solutions.
2. Perform floorwalking services to proactively support users.
3. Engage with users to address technical concerns while delivering high-quality customer service.
4. Maintain and troubleshoot IT systems in an MS Windows environment.
5. Handle administrative tasks as required.
6. Collaborate with team members and work independently in a fast-paced healthcare environment.

Requirements:

• Strong IT support skills, with experience in diagnosing and resolving issues in an MS Windows environment.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Ability to work well independently and within a team.
• Enthusiastic and keen to learn in a busy and challenging environment.
• Good administrative skills.
• Previous NHS experience is desirable but not essential.

Please click "Apply now" with a copy of your most recent CV or give us a call on 0116 261 5005 to have a confidential chat with one of our recruiters. #4676874 - Daizy Grover