1st Line IT Support Engineer — Growth in MSP Team

James Frank Associates; Camberley; On-site; GBP 22,000 - 30,000; Full time

Job summary

James Frank Associates is working with a leading IT services business in Camberley, United Kingdom, to hire a motivated 1st Line Engineer on a full-time, permanent basis. You will be the first line of contact for clients, handling technical queries and day-to-day support.

You will join an experienced team, document processes, manage tickets, and liaise with colleagues and third parties. A vehicle is required due to client visits, and you will develop your IT career within an MSP environment.

Qualifications

• Basic networking including TCP/IP and DNS.
• Server administration including user accounts and permissions.
• Understanding of MS 365 and MS SharePoint.
• Good understanding of Windows Server.

Responsibilities

• Act as the first point of contact for clients with technical queries.
• Writing and updating user and system documentation.
• Manage technical tickets while escalating to senior Engineers when necessary.
• Work on day-to-day support tasks and ad-hoc project work.
• Provide a high level of communication and customer service to clients both over the phone and via email.

Skills

Networking basics

Windows Server

MS 365

MS SharePoint

TCP/IP & DNS

Customer service

Communication

Teamwork

Troubleshooting

Job description

James Frank Associates is working with a leading IT services business in Camberley, United Kingdom, to hire a motivated 1st Line Engineer on a full-time, permanent basis. You will be the first line of contact for clients, handling technical queries and day-to-day support.

You will join an experienced team, document processes, manage tickets, and liaise with colleagues and third parties. A vehicle is required due to client visits, and you will develop your IT career within an MSP environment.