First Response IT Engineer - 1st Line, Hybrid Growth

Uptime Solutions Ltd; Crawley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Uptime Solutions Ltd in Crawley is seeking a First Responder Engineer to deliver 1st line IT support services, assisting customers of our MSP partners. Your role will involve troubleshooting technical issues via telephone and remote desktop support, and you will work in a hybrid model after an initial 6-month in-office training period.

The ideal candidate will have a passion for IT, possibly some IT support experience or relevant qualifications, and a customer-first attitude. Growth opportunities and mentoring to advance your skills are key aspects of the position.

Qualifications

• Passion for IT with a desire for a career in IT support.
• Basic IT support experience is preferred but not required.
• Ability to commute to Crawley office initially is necessary.

Responsibilities

• Deliver 1st line IT support services to customers.
• Troubleshoot technical issues and escalate as necessary.
• Provide telephone and remote desktop support.

Skills

Customer-first attitude

Analytical skills

Great communication skills

Basic IT support experience

Education

Degree or certification in IT

Tools

Windows 10/11

Office 365

Microsoft Office

Job description

Uptime Solutions Ltd in Crawley is seeking a First Responder Engineer to deliver 1st line IT support services, assisting customers of our MSP partners. Your role will involve troubleshooting technical issues via telephone and remote desktop support, and you will work in a hybrid model after an initial 6-month in-office training period.

The ideal candidate will have a passion for IT, possibly some IT support experience or relevant qualifications, and a customer-first attitude. Growth opportunities and mentoring to advance your skills are key aspects of the position.