Senior 2nd Line Support Engineer – Remote & Hybrid

Razorblue Group; Tees Valley; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Base salary £30,500 per annum

Hybrid working after probation

25 days holidays + public holidays

Birthday off

Referral bonus £2,000

Private health insurance

Fully funded training

Volunteer days

Cycle to work

Tech perks via Currys

Job summary

Razorblue is seeking a proactive 2nd Line Support Engineer to provide expert remote and onsite technical support, resolving complex incidents and maintaining SLA targets. You will mentor junior engineers and contribute to continuous improvement, ensuring customer satisfaction across client environments.

The role emphasizes teamwork, strong communication, and deep familiarity with Microsoft technologies in a hybrid UK setting. A driving license and customer-focused mindset are essential.

Qualifications

• Full UK Driving Licence.
• Strong communication and relationship-building skills.
• Experience in corporate or MSP technology environments.
• Experience administering Microsoft AD, Exchange and Office 365.
• Knowledge of Microsoft Azure AD and related tooling.
• Excellent conversational fluency in English.

Responsibilities

• Provide remote 2nd line technical support for issues unresolved by 1st line engineers.
• Conduct onsite troubleshooting at client facilities as required.
• Coach and mentor junior engineers and share knowledge.
• Act as point of contact and guide team in Team Leader's absence.

Skills

Active Directory

Exchange Server

Office 365

Microsoft Azure

Networking basics

English fluency

Customer service

Driving licence

Windows support

Team collaboration

Education

CompTIA certification

Relevant Apprenticeship

Higher education

Degree desirable

Tools

Active Directory

Exchange Server

Office 365

Azure AD

Job description

Razorblue is seeking a proactive 2nd Line Support Engineer to provide expert remote and onsite technical support, resolving complex incidents and maintaining SLA targets. You will mentor junior engineers and contribute to continuous improvement, ensuring customer satisfaction across client environments.

The role emphasizes teamwork, strong communication, and deep familiarity with Microsoft technologies in a hybrid UK setting. A driving license and customer-focused mindset are essential.