1st Line IT Support Engineer

Bowdon Associates Ltd

Chorley

On-site

GBP 20,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Career progression opportunities

Company pension

On-site parking

Job summary

A Managed Service Provider in Chorley is seeking an enthusiastic 1st Line IT Support Engineer to deliver technical support to customers. This entry-level role involves responding to support requests, managing IT documentation, and contributing to IT projects. Ideal candidates should have experience in IT support and a willingness to learn. Competitive salary and career progression opportunities are offered.

Qualifications

One year's experience in an IT Support / Managed Service Provider environment.
Ability to solve problems logically and identify root causes.
Strong organisational skills to manage multiple tasks.

Responsibilities

Respond to email and phone support requests for customer systems.
Provide 1st line technical support.
Contribute to IT projects as needed.
Maintain IT service documentation.

Skills

Problem-solving skills

Organisational skills

Willingness to learn new technologies

SD-Wan

O365 experience

Tools

Remote access tools

Microsoft Windows

Desktop OS (Windows 7/8/10/11)

Microsoft 365

Google Workspace

ESET Anti-Malware

VMWare

Hyper V

Windows Server

Job description

Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd

Bowdon Associates Ltd provided pay range

This range is provided by Bowdon Associates Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: 1st Line IT Support Engineer

Location: Chorley

The Client

Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.

The Role of Level IT Support Engineer

Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
Providing 1st line technical support across our customer base via phone or email
Be responsible for both reactive and proactive maintenance activities
Contribute to IT projects when required
Follow agreed processes and procedures for the support team
Maintenance of all IT service documentation

Person Specification

One year's equivalent work experience within an IT Support / Managed Service Provider environment.
Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
Be driven to learn new tech and self-improve
Understanding of ITIL best practice
Extensive O365 experience
SD-Wan

Technical Skills

Must have experience of working for an MSP
Experience of remote access tools
Microsoft Windows
Desktop OS, Windows 7/8/10/11
Microsoft 365
Google Workspace
Antivirus Solutions
Microsoft Application Support (Outlook, Word, Excel)
Active Directory/ Exchange
Advanced understanding of computer hardware and business applications
Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Good understanding of network
Familiarity with Autotask PSA, RMM
Basic understanding and troubleshooting of network infrastructure
Knowledge of ESET Anti-Malware solutions
Knowledge of VMWare and Hyper V
Windows Server
Career progression opportunities.
Company pension
On-site parking

Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

Seniority level