1st / 2nd Line Desktop Support - REF 1205

Interface Recruitment; Bradford; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days Holiday inclusive of BH

Sick Pay Scheme

Wellness days

Perk Box access

Employee Assistance Program (EAP)

Free onsite parking

Descripción de la vacante

Interface Recruitment is recruiting for a 1st/2nd Line Desktop Support role based in Bradford. The position is fully site based, offering a salary of £24,000–£32,000 depending on experience and qualifications.

Benefits include 28 days holiday, wellness days, sick pay, and onsite parking. You will join a team delivering frontline IT support within a busy environment, handling incidents, service requests, and basic networking issues.

Formación

• Some IT support experience or strong technical aptitude.
• Basic networking knowledge and familiarity with VPNs.
• Willingness to learn and develop technical skills.

Responsabilidades

• Provide 1st/2nd line technical support to users.
• Log, triage, and resolve IT issues; escalate when needed.
• Support software applications and basic networking problems.
• Assist with remote access/VPN connectivity and documentation of actions.
• Deliver a professional, user-focused service at all times.
• Maintain accurate records of issues and resolutions.

Conocimientos

IT support experience

Networking basics

VPN basics

Customer service

Educación

IT certifications (optional)

Herramientas

Ticketing systems

Helpdesk tools

Remote access tools

Descripción del empleo

1st / 2nd Line Desktop Support – REF 1205

28 Days Hols incl BH / 4 Wellness Days per year / Free Parking

Additional Benefits

Region

West Yorkshire

Role - 2nd Line Support/Systems Engineer

Location – Bradford (Fully Site Based)

Salary - £24,000 – £32,000 (Depending on experience & qualifications)

Full-time

• 28 days’ holiday (inclusive of statutory holidays)
• Company Sick Pay Scheme
• Additional Wellness Days for work-life balance (up to an additional 4 days per annum)
• Access to Perk Box, offering discounts and free gifts on a variety of products and services
• Membership in our Employee Assistance Program (EAP) for support and wellbeing
• Free Onsite Parking

Our client doesn’t just follow technology trends, they set them. From full-campus wireless LAN rollouts to intelligent security systems, they deliver cutting-edge network infrastructure for some of the UK’s most dynamic organisations. Projects range from major educational institutions to complex commercial deployments and every one of them is powered by the same thing, a committed and longstanding employee base.

With 40+ years of experience and a national reputation for quality and innovation, this is not your average IT company. Award-winning, fast-growing, and deeply passionate about the future of network-based technologies all nestled into brand new offices, fully owned by the business.

And now, we’re looking for a 1st / 2nd Line Support/Systems Engineer who wants to grow with the business.

Why is this a great role….because they’re not just offering you a job, they’re offering you a career with purpose. You’ll be surrounded by passionate engineers, innovative thinkers, and supportive leaders who genuinely want you to thrive. They company invest in technology, but more importantly, they invest in you. All Consultant / 3rd Line Specialists who client face start in this exact role and pick a specialism to develop….the company supports you through this to really focus your career in the direction you want.

The Role

You’ll join a skilled support team and become a technical linchpin, helping to keep systems online, users connected, and businesses moving. Every day is different and that's exactly what the team thrives on.

As a1st Line Support Technician, you will be the first point of contact for customers, providing frontline technical support across a range of systems and technologies. This is an excellent opportunity for someone with some IT support experience (or strong technical aptitude) looking to develop their skills in a fast-paced, customer-focused environment.

Key Responsibilities

• Provide1st line technical supportwithin a multi-disciplinary support centre.
• Act as the initial point of contact for IT incidents and service requests.
• Log, triage, and resolve common IT issues, escalating more complex problems to 2nd line support when required.
• Support users with software applications, basic networking issues, and remote access/VPN connectivity.
• Deliver a professional, friendly, and customer-focused service at all times.
• Maintain accurate documentation of issues, resolutions, and actions taken.
• Some experiencein an IT support, service desk, or customer-facing technical role (desirable but not essential).
• Basic understanding of IT systems, software applications, and troubleshooting principles.
• Familiarity with fundamental networking concepts (LAN, WAN, WLAN).
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• A proactive attitude with a willingness to learn and develop technical skills.

Desirable Skills & Qualifications

• Entry-level IT or networking certifications (e.g. CompTIA ITF+, CompTIA A+, or working towards CCNA).
• Experience using ticketing systems or helpdesk tools.
• Basic awareness of VPNs and remote support tools.
• Interest or exposure to security systems, access control software, or network video systems (VMS).