1st Line Support Engineer

TieTalent; Camberley; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

A leading MSP in the IT sector is looking for a 1st Line Support Engineer to provide technical support. The role involves client communication, documentation, and ticket management. Candidates should have a minimum of 1 year in IT support and understanding of MS 365. This position offers a hybrid working model with 2 days in the office and 3 from home.

Qualifications

• Minimum of 1 year experience in a similar IT Support role.
• Experience providing 1st Line support.
• Ability to progress to 2nd Line in the future.
• Experience with server administration fundamentals.
• Familiarity with Anti-Virus and backup software.

Responsibilities

• Respond to technical queries from clients.
• Write and update user documentation.
• Prioritize and escalate tickets to meet SLAs.
• Maintain communication with clients.
• Provide high level of customer service.
• Maintain clear communication with clients at all times.

Skills

Understanding of MS 365 Admin

Basic networking skills including TCP/IP and DNS

Understanding of SharePoint and Microsoft Servers

Basic Server administration

Familiarity with Anti-Virus and Backup Software

Server administration

Anti-Virus & Backup

Education

Relevant IT qualifications

Job description

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About

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate consideration

About

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate consideration

Nice-to-have skills

• DNS
• TCP/IP
• Camberley, England, United Kingdom
  
  

Work experience

• Desktop Support
• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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