1st Line IT Support

Pickerings Hire; Measham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading supplier of temporary buildings is seeking a 1st Line IT Support professional to serve as the first point of contact for users experiencing technical issues. The role involves diagnosing hardware, software, and network problems, fulfilling requests, and providing clear guidance through troubleshooting steps. Key responsibilities include managing IT queries, logging incidents, and escalating complex issues. A basic understanding of Windows/IOS, common office applications, and a willingness to learn new skills are essential. Competitive salary of 25K plus benefits offered.

Benefits

25K salary and annual bonus

33 days holidays inclusive of public holidays

Company pension and life assurance schemes

Qualifications

• Good communication skills to assist users effectively.
• Experience in troubleshooting hardware, software, and network issues.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Diagnose and resolve basic hardware, software, and network issues.
• Log, prioritize, and track incidents and service requests.
• Escalate complex problems to senior support staff.

Skills

Basic understanding of Windows/IOS operating systems

Knowledge of common office applications

Familiarity with PC hardware components

Basic of networks (Wi-Fi, VPN)

Ability to follow technical procedures

Willingness to learn new skills

Job description

1st Line IT Support Pickerings Hire

• 25K
• Full time - 37 ½ hours per week
• Based at our Head Office in Measham

Who are Pickerings

Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.

The Role

You will serve as the first point of contact for users experiencing technical issues or requiring assistance. The role involves diagnosing and resolving common hardware, software and network problems and escalating more complex issues to higher support tiers when necessary. It requires strong communication skills, a customer-focused mindset and the ability to guide users through troubleshooting steps in a calm and efficient manner. By ensuring quick and effective resolutions 1st Line Support helps maintain smooth day-to-day operations across the company.

Key Responsibilities

• Administration of internal software systems
• Act as the first point of contact for all IT-related queries via phone, email or ticketing system
• Diagnose and resolve basic hardware, software and network issues
• Log, prioritise and track incidents and service requests accurately
• Escalate complex problems to senior support staff
• Provide clear user-friendly guidance and troubleshooting steps
• Install, configure and maintain end-user devices and applications
• Follow IT processes, procedures and SLAs to ensure timely issue resolution
• Maintain accurate documentation of solutions and workflows
• Contribute to a positive user experience with professional and friendly communication

About You

• Basic understanding of Windows/IOS operating systems
• Knowledge of common office applications (e.g. Microsoft 365 email clients)
• Familiarity with PC hardware components and peripherals
• Basic of networks (Wi‑Fi, VPN basic troubleshooting)
• Ability to follow technical procedures and documentation
• A willingness to learn new skills

What we offer

• 25K and annual bonus
• 33 days holidays inclusive of public holidays and a festive shut‑down period
• Company pension and life assurance schemes

Key Skills

• Baan
• English Language
• Ideas
• Access
• Games
• Application Management