Onsite Digital Service Desk Technician — First-Contact Support

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Manchester University NHS Foundation Trust is expanding its Digital Service Desk with multiple vacancies for a Digital Service Desk Technician. You will be the first point of contact for digital-related issues, requests and queries from our workforce and Support Services, delivering high-quality care through IT support.

The desk operates seven days a week from 7am to 10pm and on-site work is required during these hours.

Qualifications

• Experience in customer service or support roles.
• Ability to triage and log incidents accurately.
• Willingness to work onsite across 7am–10pm, 7 days a week.

Responsibilities

• Accurately record and triage digital-related issues, requests, and queries from telephone, electronic, or in person using the Trust's Service Desk system.
• Monitor open tickets against SLAs and chase progress with support teams as appropriate.
• Manage the user experience by keeping them updated on the status of their reported tickets.
• Carry out basic troubleshooting activities and provide first-time fixes where possible.

Skills

Customer service

Job description

Manchester University NHS Foundation Trust is expanding its Digital Service Desk with multiple vacancies for a Digital Service Desk Technician. You will be the first point of contact for digital-related issues, requests and queries from our workforce and Support Services, delivering high-quality care through IT support.

The desk operates seven days a week from 7am to 10pm and on-site work is required during these hours.