1st Line Desktop Support Technician-Growth Path & Benefits

Vertu Motors plc; North East; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Rewards platform

Colleague Purchase Scheme

Share Incentive Scheme

Tool Insurance

Pension Scheme

Enhanced Parental Pay

Job summary

Vertu Motors plc is seeking a 1st Line Desktop Support Technician to join the Group IT function at our Gateshead site. The role offers 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm, and a salary of £24,784.50 per annum.

We welcome applicants from IT Apprenticeships and those with IT support experience in a fast-paced environment. Key duties include supporting Windows, Office 365, AD, email security, networking basics, and remote tools.

Qualifications

• Experience in 1st line IT support or apprenticeship welcomed.
• Strong communication and customer service skills.
• Proactive and eager to learn in a fast-paced IT environment.
• Familiarity with Microsoft Windows environments and Office 365.

Responsibilities

• Provide first-line IT support to staff at Gateshead site.
• Diagnose and resolve issues remotely and on-site.
• Assist with Windows OS, Office 365, AD, and email security.
• Liaise with IT team for escalations.

Skills

Communication skills

Interpersonal skills

Customer service

Team player

Willingness to learn

Tools

Active Directory

Office 365

Remote Desktop

VPN

Printers & scanners

Job description

Vertu Motors plc is seeking a 1st Line Desktop Support Technician to join the Group IT function at our Gateshead site. The role offers 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm, and a salary of £24,784.50 per annum.

We welcome applicants from IT Apprenticeships and those with IT support experience in a fast-paced environment. Key duties include supporting Windows, Office 365, AD, email security, networking basics, and remote tools.