1St / 2Nd Line Support

Leo Technology; Rainham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Training and Development

Company pension

Free/on-site parking

Job summary

Leo Technology is seeking a 1st/2nd Line Support specialist to join a small IT team in Rainham, Essex. You will resolve Windows & Microsoft 365 issues, manage a mixed environment, and support a growing IT infrastructure with external partners.

Ideal candidates have hands-on experience with Windows Server, Active Directory and security, and enjoy ownership from issue to resolution. This on-site role offers training, progression, and a pension plan.

Qualifications

• Experience in IT support or desktop support environments.
• Exposure to Microsoft infrastructure and cloud services.
• Solid knowledge of Windows OS, Office 365 and server technologies.
• Proactive, organized and good communicator with partners.

Responsibilities

• Provide 1st/2nd line user support both in person and remotely.
• Troubleshoot Windows, Office 365, and desktop hardware issues.
• Maintain 30–40 PCs and the physical/virtual server estate.
• Administer Windows Server, Active Directory and Group Policy.
• Support Microsoft 365 accounts, licenses and security.
• Monitor endpoint security and backups; assist with IT infra projects.

Skills

Windows OS (10/11)

Microsoft 365

Windows Server

Active Directory

Group Policy

Exchange Online

Azure AD / Entra ID

Intune / MDM

Backup technologies

Antivirus / endpoint security

Hyper-V / VMware

Desktop and hardware troubleshooting

Microsoft Office

Tools

Acronis

Hyper-V

VMware

Job description

1st / 2nd Line Support

Windows / Microsoft

Salary:

£30,000 - £38,000 Per Annum

Location:

Rainham, Essex

Working set-up:

Monday - Friday | On-site

Interview Process:

One Stage - In Person

Summary:

Our Client is looking to strengthen their internal IT function with the appointment of a 1st / 2nd Line Support professional. This is a varied, hands-on position suited to someone who enjoys solving technical issues, supporting users and getting involved with the wider IT environment. You'll be part of a small IT function, working closely with an IT Specialist and external technology partners while taking responsibility for a range of day-to-day support and infrastructure tasks.

It's a great opportunity for a 1st / 2nd Line Support professional who wants to build on their existing support experience and gain broader exposure across Microsoft technologies, infrastructure, cloud services and security.

The Role:

You'll provide day-to-day technical support across the business while assisting with the administration and maintenance of the company's IT environment.

Your responsibilities will include:

• Providing 1st / 2nd Line Support to users across the business (in person and remotely).
• Troubleshooting issues relating to Windows, Microsoft Office, Microsoft 365 and desktop hardware.
• Supporting and maintaining approximately 30 - 40 PCs / devices, alongside the company's physical and virtual server estate.
• Assisting with the administration of Windows Server, Active Directory and Group Policy.
• Supporting user accounts, permissions and licensing within Microsoft 365.
• Assisting with Microsoft 365 security and mobile device management.
• Deploying Windows, Office and other software updates across the environment.
• Monitoring and maintaining endpoint security and antivirus systems.
• Carrying out routine system maintenance and checks to help prevent avoidable technical issues.
• Supporting backup processes and monitoring successful completion of scheduled backups.
• Investigating backup failures and escalating issues where appropriate.
• Working with the external IT support provider when additional technical assistance is required.
• Helping assess and implement new Microsoft technologies, cloud services and integrations.
• Contributing to ongoing improvements across the company's IT infrastructure.

What We're Looking For:

We're looking for someone with previous experience in an IT support or desktop support environment, ideally with exposure to both user support and Microsoft infrastructure.

You'll ideally have experience with some of the following:

• Windows OS (10/11)
• Microsoft 365 / M365
• Windows Server
• Active Directory
• Group Policy
• Exchange Online
• Microsoft Entra ID / Azure AD
• Intune / MDM technologies
• Backup technologies such as Acronis
• Antivirus / endpoint security administration
• Hyper-V or VMware
• Desktop and hardware troubleshooting
• Microsoft Office

The Person:

We're looking for someone who takes a proactive approach to IT support rather than simply reacting when something goes wrong. You'll need to be organised, methodical and comfortable prioritising multiple requests while maintaining a high level of service for users. Good communication skills are important, as you'll be dealing with colleagues across the business as well as external IT partners.

Most importantly, you'll be someone who enjoys getting stuck into technical problems, finding solutions and taking ownership of issues through to resolution. This role could take full ownership of the existing and future IT Infrastructure setup!

What's On Offer:

• £30,000 - £38,000 (depending on experience)
• Monday - Friday, 9am - 5pm working hours (No weekend shifts)
• Fully on-site position in Rainham, Essex
• Training and Development
• Opportunity to develop beyond traditional 1st / 2nd Line Support
• Company pension
• Free/on-site parking

Important Notice:

Please note that due to the high volume of applications we receive, we are unfortunately unable to respond to all applicants. If you have not heard from us within 1 week of your application, please assume that you've not been successful on this occasion.

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.