1st Line IT Support Technician

Nextech; Essex; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Company pension

Additional annual leave

Company events

On-site parking

Paid overtime opportunities

Funding towards IT certifications

Job summary

Nextech in the United Kingdom is seeking a proactive 1st Line IT Support Technician to join our growing MSP team in Saffron Walden. You will provide day-to-day technical support to customers and help keep systems running smoothly. This hybrid role offers a salary of £26,000–£30,000 with clear progression into 2nd Line support.

Entry-level candidates and those with a foundation in IT are welcome to apply. Strong communication, willingness to learn, and basic Windows and Microsoft 365 knowledge

Qualifications

• Entry-level candidates welcome with some IT experience.
• Basic Windows and Microsoft 365 knowledge required.
• Good general computer and troubleshooting skills.
• Strong communication and customer service skills.
• Willingness to learn and develop professionally.
• Full UK driving licence preferred.

Responsibilities

• Provide 1st line technical support via telephone, email and ticketing systems.
• Troubleshoot basic hardware, software and Windows issues.
• Support Microsoft 365 and user accounts.
• Assist with basic Active Directory and networking issues.
• Set up and configure laptops, desktops and peripherals.
• Manage and update support tickets.
• Escalate more complex issues to 2nd Line.
• Provide excellent customer service.

Skills

Basic Windows knowledge

Microsoft 365 knowledge

Customer service skills

Troubleshooting skills

Communication skills

Tools

Windows OS

Microsoft 365

Active Directory basics

Ticketing systems

Job description

1st Line IT Support Technician

Salary: £26,000-£30,000 per year
Location: Saffron Walden
Job Type: Full-time, Hybrid

About Us

Our client is a growing IT managed services business providing IT and infrastructure solutions to a range of customers.

We are looking for an enthusiastic 1st Line IT Support Technician to join the team and provide day-to-day technical support to customers.

Key Responsibilities

• Provide 1st line technical support via telephone, email and ticketing systems.
• Troubleshoot basic hardware, software and Windows issues.
• Support Microsoft 365 and user accounts.
• Assist with basic Active Directory and networking issues.
• Set up and configure laptops, desktops and peripherals.
• Manage and update support tickets.
• Escalate more complex issues to 2nd Line.
• Provide excellent customer service.

About You

We are open to entry-level candidates and those with some previous IT support experience or a foundation in IT.

You should have:

• An interest in developing a career in IT.
• Basic Windows and Microsoft 365 knowledge.
• Good general computer and troubleshooting skills.
• Strong communication and customer service skills.
• A willingness to learn and develop.

A full UK driving licence and access to a car is preferred.

What We Offer

• £26,000-£30,000 salary
• Hybrid working
• Clear progression into 2nd Line support
• Company pension
• Additional annual leave
• Company events
• On-site parking
• Paid overtime opportunities
• Funding towards IT certifications