1st Line Technicians

Lloyd Recruitment - Epsom; Redhill; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Salary up to £30k

Performance bonus

Certifications & training

Career progression

Technology exposure

Gym membership

Team socials

Supportive management

Staff stability

Friendly environment

Hybrid work 1 day home

Job summary

Lloyd Recruitment - Epsom is seeking three 1st Line Technicians for a hybrid role in the UK. You will be the first point of contact, delivering prompt IT support and ensuring users receive effective solutions.

Ideal candidates will have at least 12 months in a 1st Line IT Support role, with MSP or internal IT experience, knowledge of Microsoft 365 and Windows, basic networking, and a valid UK driving licence.

Qualifications

• At least 12 months' experience in a 1st Line IT Support role.
• Experience in MSP or internal IT environments is acceptable.
• Knowledge of Microsoft 365 and Windows OS; basic networking.

Responsibilities

• Provide 1st Line IT support via phone, email, and ticketing systems.
• Troubleshoot hardware, software and networking issues.
• Support Microsoft 365 applications and services.

Skills

IT support experience

MS 365 knowledge

Windows OS

Networking basics

Troubleshooting

Customer service

Job description

Worked in 1st Line IT support for a year or two and feeling ready for the next step? This could be exactly what you're looking for.

We're looking for three 1st Line Technicians who want more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within.

Important: Applicants must hold a full UK driving licence and have access to their own vehicle. Following successful completion of probation, this role offers hybrid working, with the opportunity to work from home 1 day per week.

What's on Offer

• Salary up to £30,000 DOE
• Performance-related bonus
• Paid certifications and training
• Clear progression opportunities
• Exposure to a wide range of technologies
• Gym membership and wellness benefits
• Regular team socials and company events
• Supportive management team that encourages development
• Stable business with excellent staff retention
• Friendly, collaborative working environment
• Hybrid working - 1 day per week from home following successful completion of probation

The Role

As a 1st Line Technician, you'll be the first point of contact for IT support issues, delivering excellent service and ensuring users receive prompt and effective solutions.

Your responsibilities will include:

• Providing 1st Line technical support via phone, email and ticketing systems
• Troubleshooting hardware, software and networking issues
• Supporting Microsoft 365 applications and services
• Setting up and configuring laptops, desktops and mobile devices
• Managing user accounts and permissions
• Escalating more complex issues to senior engineers when required
• Maintaining accurate ticket updates and documentation
• Delivering an excellent customer experience at every interaction

About You

We're open to candidates from MSPs or internal IT support environments. The most important thing is that you have a solid grounding in IT support and the desire to keep learning.

You’ll ideally have:

• At least 12 months' experience in a 1st Line IT Support role
• Experience working within an MSP or internal IT environment
• Knowledge of Microsoft 365 and Windows operating systems
• Basic networking knowledge
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• A proactive and positive attitude
• The ability to remain calm under pressure and manage multiple priorities
• A full UK driving licence and access to your own vehicle (essential)

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.