1st/2nd Line IT Support Technician

MaxAd; Cranleigh; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to join their friendly team. This role offers the chance to provide exceptional customer-focused support, working both on-site and remotely for a diverse range of clients. Ideal candidates will possess a passion for technology and a commitment to delivering high-quality service. You will be responsible for resolving technical issues, maintaining systems, and ensuring customer satisfaction. This is a fantastic opportunity to grow your career in IT support while enjoying a competitive salary and benefits package in a supportive environment. If you're eager to learn and make a difference, we want to hear from you!

Benefits

Competitive Salary

Benefits Package

Full Training Provided

Qualifications

• Experience in customer-centric technical support roles.
• Strong problem-solving skills and ability to prioritize tasks.

Responsibilities

• Provide 1st and 2nd line support to clients in various settings.
• Maintain and configure hardware and software solutions.

Skills

IT Support

Customer Service

Problem Solving

PC Hardware Knowledge

Microsoft Operating Systems

Networking Principles

Communication Skills

Hardware Repairs

Driving Licence

Tools

Microsoft Office 365

Windows Server

Apple Mac OSX

Job description

£28,000 - £35,000 + Benefits

FULL OR PART TIME

In order to provide the wide-ranging and exemplary levels of customer-focused support for which our client is renowned, an ambitious, personable, and solutions-focused IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role.

Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice, and consultancy to their customers.

Applications for this newly created role are welcomed from individuals looking to build a full or part-time career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of 'hands-on' IT support that can demonstrate their passion for learning and all things IT are encouraged to apply.

The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on-site in occupied commercial or residential premises. As such, discretion, professionalism, respect, and the ability to travel across the south-east are all essential requirements.

Key Responsibilities

• Work alongside others to provide support, maintenance, and configuration solutions.
• Support users, server, and storage infrastructure including new installations and reconfigurations.
• Build an in-depth knowledge of specific technical areas.
• Implementation of hardware and services through onsite or remote work.
• Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment.
• Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively.
• Be able to produce and contribute to technical documentation.
• Self-motivated, ambitious, and keen to work in teams including non-technical people as well as autonomously.
• A general keenness to learn new skills to help take the business forward.
• Ability to work under pressure whilst demonstrating a flexible, enthusiastic, and hardworking attitude with minimum supervision.
• A keen eye for detail and a character with high standards.
• Excellent communication skills, both written and oral.

Skills & Experience

• A passion for IT and technology.
• Excellent communication skills and telephone manner.
• Demonstrable customer-centric, technical support experience in a client-facing/desk-side role position.
• Great problem-solving skills with the ability to follow processes and procedures; you will be able to prioritise and manage several pieces of work at the same time.
• Good knowledge of PC hardware with experience of diagnosing problems.
• Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365, and cloud-based solutions.
• Good knowledge of networking principles.
• Experience with MS Windows Server 2008 - 2019 or Small Business Server product series.
• Full UK driving licence.
• Experience with MS Windows OS and Apple Mac OSX.
• Hardware repairs including PCs, Laptops, and Apple Macs.

This is a wonderful opportunity for an adaptable, customer-centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required. Apply now!