Information Technology Support Technician

Neve Jewels Group; London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Neve Jewels Group is seeking an IT Support Technician to manage daily IT operations across UK&I. In this role, you will ensure the smooth running of IT systems by supporting asset management, troubleshooting issues, and coordinating with external vendors. The ideal candidate will have experience in IT support and will thrive in a collaborative environment that fosters growth. Join a leading company in luxury goods and help drive technological excellence in the diamond jewellery industry.

Benefits

Career growth and professional development opportunities

Collaborative culture

Hybrid work environment

Flexi hours

Vitality private healthcare

Generous recognition and rewards programme

Access to Perkbox for discounts

25 days annual leave + bank holidays

Enhanced maternity and paternity benefits

Qualifications

• 2+ years of relevant experience in IT support, asset management, or network operations.
• Ability to diagnose and support general user issues.
• Good working knowledge of troubleshooting Mac and Windows OS.

Responsibilities

• Maintain an up-to-date inventory of all IT assets.
• Provide end-user support for hardware and software issues.
• Manage external vendors for IT-related services.

Skills

Troubleshooting

Asset Management

IT Support

Networking

Communication

Education

Bachelor’s degree or apprenticeship in IT, Computer Science

Tools

VoIP Systems

Cloud-based Tools

Ticketing Tools

Job description

This range is provided by Neve Jewels Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Neve Jewels Group

Head of People & Culture | Thought Leader | Adding sparkle to HR for leading diamond jewellery brands

About us

Since 2002, Neve Jewels has been dedicated to crafting timeless, high-quality jewellery that blends exceptional craftsmanship with contemporary design. Over the years, we have expanded our vision through three unique sub-brands: Diamonds Factory (est. 2008), offering a wide range of exquisite diamond jewellery; Sacet (est. 2017), leading the way in ethical and sustainable fine jewellery; and Austen & Blake (est. 2018), offering custom-made engagement rings and fine jewellery.

With a passion for innovation and a commitment to excellence, we continue to redefine everyday luxury.

About the role

This role ensures the smooth day-to-day IT operations across UK&I by maintaining asset inventories, resolving everyday IT issues, and ensuring vendor accountability—you will be responsible for the lifecycle management of all IT assets, overseeing systems and telecoms, and coordinating external vendors for IT-related services.

Key responsibilities

IT asset management

• maintain an up-to-date inventory of all IT assets (workstations, networking equipment, phones, store tech assets, etc.)
• track asset allocation, returns, repairs, and disposition
• ensure compliance with internal asset policies and audit requirements
• support procurement and tagging of new IT assets and inventory control

Systems and telecoms support

• partner with wider IT team to implement new technologies and improve existing systems
• collaborate on IT projects and initiatives (upgrades, testing, deployment)
• coordinate with systems and telecoms providers to resolve service disruptions or plan upgrades
• monitor and support daily internet connectivity and bandwidth availability
• handle first-line troubleshooting of systems and telecoms issues (we need a full stack list here, VoIP, PBX, mobile devices)
• maintain telephony extensions, user mapping, and voice mailbox setup
• liaise with vendors for hardware, software, and services procurement
• manage annual maintenance contracts and service tickets with external providers
• track service levels and escalate delays or unresolved issues
• assist in evaluating vendor proposals and quotations

Everyday IT support

• provide end-user support for hardware and basic software issues across UK&I
• support the onboarding process (workstation procurement, setup, and IT orientation)
• ensure timely setup and configuration of IT systems for new employees
• oversee general IT administrative tasks and respond to queries

About you

• Bachelor’s degree or apprenticeship in IT, Computer Science, or related field
• 2+ years of relevant experience in IT support, asset management, or network operations
• Ability to diagnose and support general user issues
• Good working knowledge of troubleshooting Mac and Windows OS, basic networking, routers and switches, Cloud based VoIP systems like 3CX, Google Workspace, Asana, and full stack list here again
• Familiarity with ITSM process is a must, experience working with ticketing tools is a plus
• Strong organisational and multitasking abilities with the capacity to manage competing priorities
• Excellent written and verbal communication skills with enthusiastic deskside manner and the ability to liaise confidently with internal and external stakeholders
• Willingness to travel to our UK&I stores and offices as needed

What we offer

Career growth and professional development opportunities—join a fast-growing business where your contributions matter and your ideas are valued

Collaborative culture—work in a supportive, transparent environment that encourages innovation and excellence

Hybrid work—you’ll be based in our Hatton Garden head office about 3 days per week

Flexi hours—start your day between 8am and 10am, then finish between 4pm and 6pm

Vitality private healthcare—comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits

We Celebrate—our generous recognition and rewards programme that celebrates the brilliance within our teams across the globe

Perkbox—access to Perkbox for exclusive discounts, rewards, and wellbeing benefits

25 days annual leave + bank holidays

Enhanced maternity and paternity benefits

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Project Management, and Administrative

• Industries

  Luxury Goods & Jewelry

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