2nd Line Help Desk Engineer - Surrey

Jump IT Recruitment; Guildford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jump IT Recruitment's client in the Guildford area is seeking a permanent Help Desk Support role. The position is predominantly office-based in Surrey and requires good experience in 1st and 2nd line support across desktop, mobile and laptop environments.

Candidates should be proficient with Microsoft-based technologies (Office365, Active Directory, etc.), possess strong problem-solving skills and excellent interpersonal abilities to fit into a settled, friendly team.

Qualifications

• 1st/2nd line support experience
• ITIL/Incident management knowledge
• Windows / Office365 / Microsoft stack experience
• AD (Active Directory) familiarity
• Remote Desktop knowledge
• Hardware (desktop, mobile, laptop) experience
• Network basics

Responsibilities

• Provide 1st and 2nd line IT support for desktop, mobile and laptop users
• Resolve incidents using Microsoft-based tools (Office365, AD, etc.)
• Maintain professional standards and excellent interpersonal communication

Job description

1st Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network

New role to join our client's Surrey-based Help Desk Support team.

The role is permanent and predominantly office-based (Guildford area).

Good experience of 1st and 2nd Line support is needed across desktop, mobile, and laptops using Microsoft-based tech (Office365, AD, etc.)

Good problem-solving skills are essential.

Excellent interpersonal skills are expected.

This really is a great opportunity to join a settled, happy team!

Interested?