1st/2nd Line IT Support Engineer | Microsoft 365 & Devices

Ruth Wagstaff Recruitment Ltd; Paignton; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Free parking

Job summary

Ruth Wagstaff Recruitment Ltd in Paignton, Devon, seeks an IT Support professional for 1st/2nd line support. You will respond to user queries, manage Microsoft 365, and help maintain endpoints and core systems.

The role offers a salary up to £35,000 (DOE), plus pension and free parking, and requires a UK driving license. You will contribute to projects, follow security practices, and work closely with stakeholders to deliver a reliable IT service.

Qualifications

• Previous experience in an IT Support or similar technical support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Experience supporting users in a busy business environment.
• Good understanding of networking fundamentals and troubleshooting.
• Experience managing hardware, software and end-user devices.
• Strong problem-solving skills and a proactive approach to support.
• Excellent communication skills with both technical and non-technical users.
• Experience with SQL would be very advantageous
• Full UK Drivers License

Responsibilities

• Provide 1st and 2nd line support to users across the organisation.
• Administer and support Microsoft 365, user accounts and endpoint devices.
• Troubleshoot hardware, software, networking and system-related issues.
• Assist with the maintenance and improvement of business-critical systems and infrastructure.
• Support device deployment, configuration and lifecycle management.
• Work closely with internal stakeholders to deliver an excellent support experience.
• Maintain security best practices and help ensure systems remain compliant and up to date.
• Contribute to IT projects, upgrades and continuous improvement initiatives.

Skills

Microsoft 365

Windows environments

IT support

1st/2nd line support

End-user devices

Networking basics

Proactive troubleshooting

Communication

SQL (advantage)

Tools

SQL

Job description

Ruth Wagstaff Recruitment Ltd in Paignton, Devon, seeks an IT Support professional for 1st/2nd line support. You will respond to user queries, manage Microsoft 365, and help maintain endpoints and core systems.

The role offers a salary up to £35,000 (DOE), plus pension and free parking, and requires a UK driving license. You will contribute to projects, follow security practices, and work closely with stakeholders to deliver a reliable IT service.