2nd Line IT Support Engineer

Peaple Talent Ltd; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + perks and staff

Medical cover and life insurance

Company pension and helpline

Award-winning training and induction

Gym and pool facilities

Job summary

Peaple Talent Ltd, partnered with an established organisation, seeks a 2nd Line IT Support Engineer to join a friendly IT team. You will provide multi-site support across hardware, software, networks and mobile devices, owning issues through to resolution.

The role covers troubleshooting Microsoft 365, Windows environments, Active Directory and IT infrastructure maintenance. A proactive communicator with a UK driving licence is essential to travel between sites.

Qualifications

• 2 years' recent experience in a 1st/2nd Line IT Support role.
• Hands-on experience supporting Microsoft 365, Windows environments and Office 365.
• Experience with device deployment and management, ideally using Microsoft Intune, alongside knowledge of Active Directory, DHCP and DNS.
• Good understanding of networking, ITIL principles and service desk best practice, with a proactive approach to problem-solving.
• Strong communication and customer service skills, a hands-on attitude and a full UK driving licence, with the ability to travel between sites.

Responsibilities

• Provide 1st and 2nd line IT support across hardware, software, networks and mobile devices, taking ownership of issues through to resolution.
• Troubleshoot and resolve technical issues across Microsoft 365, Windows environments, Active Directory, telephony and business systems.
• Support the deployment, configuration and maintenance of laptops, tablets and mobile devices, including device management through Microsoft Intune.
• Maintain and support IT infrastructure, including wireless networks, VPNs and connected devices, ensuring systems remain reliable and secure.
• Install, configure and repair IT equipment across multiple sites, delivering excellent customer service and supporting the smooth running of day-to-day operations.

Skills

Troubleshooting

Microsoft 365

Windows environments

Communication

Customer service

Driving licence

Team player

Tools

Active Directory

Intune

DHCP

DNS

Job description

Peaple Talent have partnered with an established organisation looking for a 2nd Line IT Support Engineer to join their friendly IT team. This is a great opportunity to work across a varied IT environment, gain exposure to infrastructure and Microsoft technologies, and make a real difference through the support you provide to colleagues and service users.

The Role:

• Provide 1st and 2nd line IT support across hardware, software, networks and mobile devices, taking ownership of issues through to resolution.
• Troubleshoot and resolve technical issues across Microsoft 365, Windows environments, Active Directory, telephony and business systems.
• Support the deployment, configuration and maintenance of laptops, tablets and mobile devices, including device management through Microsoft Intune.
• Maintain and support IT infrastructure, including wireless networks, VPNs and connected devices, ensuring systems remain reliable and secure.
• Install, configure and repair IT equipment across multiple sites, delivering excellent customer service and supporting the smooth running of day-to-day operations.

The Candidate:

• At least 2 years' recent experience in a 1st/2nd Line IT Support role, with a strong background in troubleshooting and resolving technical issues.
• Hands-on experience supporting Microsoft 365, Windows environments and the wider Office 365 suite.
• Experience with device deployment and management, ideally using Microsoft Intune, alongside knowledge of Active Directory, DHCP and DNS.
• A good understanding of networking, ITIL principles and service desk best practice, with a proactive approach to problem-solving.
• Strong communication and customer service skills, a hands-on attitude and a full UK driving licence, with the ability to travel between sites.

The Package:

• 25 days annual leave + employee perks and discounts
• Medical cover and life insurance
• Company pension and employee helpline
• Award-winning training, a comprehensive induction and strong career development opportunities
• Free use of the gym and pool facilities

Interested? If you're looking for a varied IT support role where you can continue developing your technical skills while making a genuine difference,