1st/2nd Line IT Support Engineer

Connexa; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a 1st/2nd Line Technical Analyst to join their expanding support team in Borehamwood. This hands-on role offers a fantastic opportunity to enhance your skills in a fast-paced, tech-focused environment. You'll be responsible for maintaining clients' IT infrastructure, primarily using modern Microsoft technologies. The position promises exposure to exciting projects and a collaborative atmosphere where learning is encouraged. If you're passionate about technology and customer service, this is the perfect opportunity to advance your career.

Benefits

Supportive environment

Exposure to modern infrastructure

Collaborative team-focused environment

Qualifications

• Minimum 2-3 years in a 1st Line or 2nd Line support role.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide 1st/2nd line support for client environments.
• Troubleshoot hardware, software, and connectivity issues.

Skills

Customer Service Skills

Communication Skills

1st Line Support Experience

2nd Line Support Experience

Troubleshooting Skills

Education

2-3 years in IT Support

Tools

Microsoft 365

Active Directory

Windows Server 2022

Azure

Networking Basics (TCP/IP, DNS, DHCP)

Job description

Job Title: 1st/2nd Line Technical Analyst

Location: Borehamwood (on-site)

Salary: Competitive - based on experience

Sector: Managed Services / IT Support

We're working with a growing managed services provider that's expanding its support team due to continued success and new client wins. This is a fantastic opportunity for a 1st/2nd Line IT Support Engineer looking to build on their experience and progress in a fast-paced and tech-focused environment.

About The Role

This is a hands-on, fully on-site role based at the company's Borehamwood office. You'll be responsible for delivering and maintaining clients' IT infrastructure - primarily built on modern Microsoft technologies. While the majority of the work is office-based, occasional travel to client sites may be required.

Key Responsibilities

1. Provide 1st/ 2nd line support for client environments
2. Troubleshoot hardware, software, and connectivity issues
3. Escalate tickets when appropriate while maintaining ownership
4. Support cloud and on-prem infrastructure (MS 365, Azure, Windows Server)
5. Contribute to project rollouts and system upgrades
6. Deliver excellent customer service across all touchpoints

Essential Skills & Experience

1. Minimum 2-3 years in a 1st Line or 2nd Line support
2. Strong customer service and communication skills
3. Experience supporting the following:
4. Microsoft 365
5. Active Directory
6. Windows Server 2022
7. Networking basics (TCP/IP, DNS, DHCP)

Additional Skills (Nice To Have)

1. Microsoft Intune
2. Microsoft Azure
3. Windows Server 2025 (preview/build exposure)
4. Security platforms such as Barracuda or Mimecast
5. Basic firewall & networking experience (e.g., SonicWall, UniFi, HPE Aruba)
6. Exposure to device management and endpoint security

What's On Offer

1. A supportive and fast-paced environment where learning is encouraged
2. Exposure to modern infrastructure and client projects
3. Fully on-site role with a collaborative, team-focused environment

Interviews are happening this week, apply NOW to be considered!

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.