IT Support Engineer

TN United Kingdom; Braintree; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established firm in Essex is seeking an IT Support Engineer to provide essential 1st and 2nd line support. This role involves troubleshooting hardware and software issues, maintaining Microsoft Office 365, and ensuring network connectivity. The ideal candidate will possess strong communication skills and experience in a professional services environment. This is a fantastic opportunity for an enthusiastic IT professional to thrive in a dynamic legal setting, contributing to efficient day-to-day IT operations and enhancing user experience.

Qualifications

• Proven experience in 1st/2nd line IT support roles.
• Strong knowledge of Windows OS and Office 365.

Responsibilities

• Provide 1st and 2nd line IT support to staff.
• Troubleshoot hardware/software issues and maintain systems.

Skills

1st/2nd Line IT Support

Windows Operating Systems

Microsoft Office 365

Active Directory

Remote Support Tools

Network Troubleshooting (DNS, DHCP, TCP/IP)

Communication Skills

Customer Service Skills

Legal Case Management Systems

Education

CompTIA A+

Microsoft Certifications

Job description

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Job Title : IT Support Engineer (1st/2nd Line Support)
Location : Essex (fully onsite)
Salary : Up to £35,000 per annum (DOE)

My client is a well-established and reputable solicitors firm in Essex, providing expert legal services across a range of sectors. They are currently seeking an IT Support Engineer to join their team, offering 1st and 2nd line technical support to ensure smooth and efficient day-to-day IT operations.

Key Responsibilities :

• Provide 1st and 2nd line IT support to staff across all departments.
• Troubleshoot hardware and software issues (desktops, laptops, printers, etc.).
• Maintain and support Microsoft Office 365, Windows 10/11, and other legal-specific applications.
• Set up and configure new hardware and software for users.
• Assist with network connectivity issues (Wi-Fi, LAN, VPN).
• Support security protocols, including antivirus updates and ensuring systems meet data protection standards (GDPR compliance).
• Assist in managing user accounts (Active Directory) and email accounts.
• Provide remote and on-site support as needed.
• Document issues, solutions, and procedures effectively.
• Liaise with third-party vendors and escalate issues where necessary.

Skills & Experience :

• Proven experience in a 1st/2nd line IT support role.
• Strong knowledge of Windows operating systems, Office 365, Active Directory, and remote support tools.
• Familiarity with troubleshooting network issues (DNS, DHCP, TCP/IP).
• Excellent communication and customer service skills.
• Experience working within a professional services or legal environment (desirable).
• Ability to manage multiple tasks, prioritize workload, and work effectively under pressure.
• Knowledge of legal case management systems is a bonus.

Qualifications :

• Relevant IT qualifications (CompTIA A+, Microsoft certifications, etc.) are desirable but not essential with sufficient hands-on experience.

If you're an enthusiastic and driven IT professional looking for a new challenge in a dynamic legal environment, we'd love to hear from you!