IT Support Engineer/2nd Line Support

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their London office. This role involves providing 2nd line support, troubleshooting hardware and software issues, and ensuring smooth operations of IT equipment. The ideal candidate will possess strong communication skills and the ability to work under pressure. You'll be part of a dynamic team, contributing to superior client services in a collaborative environment. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience with 2nd line IT support and troubleshooting.
• Ability to manage corporate mobile devices effectively.

Responsibilities

• Fixing 2nd line problems with PC hardware and software.
• Managing and supporting corporate mobile iPhone devices.
• Investigating long term issues and reporting findings.

Skills

Excellent written and verbal communication skills

Ability to work under pressure

Good knowledge of Microsoft products

Good knowledge of PCs

Knowledge of Citrix

Knowledge of Change control

Knowledge of Bloomberg

Knowledge of Zoom

Knowledge of Dealer board systems

Job description

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IT Support Engineer/2nd Line Support, london

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Client:

Tradition

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.

Tradition’s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.

Tradition is currently seeking to appoint an IT Support Engineer/2nd Line Support to be based in the London office.

Main responsibilities within the IT Support Engineer/2nd Line Support position include:

• Attending and fixing any 2nd line problems with PC hardware, Software, voice and application software
• Carrying out desk moves of IT equipment
• Working with project team and 3rd line support when required
• Attending and fixing any dealer board problems
• Attending and fixing any network or cabling problems
• Building PCs and laptops as required checking that the necessary software is loaded properly in addition to standard Build
• Installing PCs monitors and Laptops as requested
• Patching and updating PC, laptops and tablet devices
• Managing and supporting corporate mobile iPhone devices
• Installing printers as requested, ensuring that necessary records are amended
• Making all administration amendments to the dealer board systems as appropriate
• Facilitating new line testing
• Responsible for reporting line faults and ensuring they are resolved in a timely manner
• Investigating long term issues and report findings to relevant parties, e.g. network, server etc
• Supporting Supplier and client relations
• Any other duties that may reasonably be requested including 1st line roles and responsibilities

Key skills and experience required in this role:

• Excellent written and verbal communication skills
• Ability to work under pressure and prioritise effectively
• Good knowledge of Microsoft products
• Good knowledge of PCs
• Knowledge of Citrix, Change control, Bloomberg, Zoom would be advantageous
• Knowledge of Dealer board systems would be advantageous.

Working Hours

• Shift pattern between the hours of 6:30am and 6:30pm – Monday to Friday.

Tradition do not accept agency CV’s. Please do not forward CV’s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.

Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.

Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.

By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.