2nd Line IT Support Engineer

JR United Kingdom; Horsham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A forward-thinking company is on the hunt for a passionate 2nd Line IT Support Engineer to join their collaborative IT team. In this role, you will provide essential support across a Windows-based environment, ensuring user devices such as PCs, laptops, and mobile phones are running smoothly. You'll tackle escalated support queries while contributing to a culture of high user satisfaction. With exciting benefits like a generous training allowance, stock options, and a free gym membership, this position offers a fantastic opportunity for growth and innovation. If you're eager to make a difference in IT support, this role is for you!

Benefits

Stock worth £15,000

Early finish on Fridays during summer

£4,000 training allowance

Four days a month of innovative time

Free gym membership

Summer BBQs

Birthday bonuses

Additional perks

Qualifications

• Strong exposure to 1st line duties and solid foundation in Microsoft/Windows technology.
• Experience with mobile device support and ticketing systems is desirable.

Responsibilities

• Support and troubleshoot Windows 10/11, Office 365, and Active Directory issues.
• Handle escalated support queries and maintain high levels of user satisfaction.

Skills

Windows 10/11

Office 365

Active Directory

Azure administration

Microsoft Endpoint Manager/Intune

Exchange Online

Mobile device support (iOS/Android)

Ticketing systems

Remote access tools

ITIL foundation knowledge

Job description

Job Description: 2nd Line IT Support Engineer (Windows)

We are seeking a talented, enthusiastic, and passionate 2nd Line IT Support Engineer with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will join a collaborative IT team supporting a Windows-based environment and providing support across user devices including PCs, laptops, and mobile phones. Your role will involve handling escalated support queries and ensuring end users remain productive and satisfied with the IT services provided.

Responsibilities:

1. Support and troubleshoot Windows 10/11, Office 365, Active Directory, and general desktop/laptop issues.
2. Assist with basic Azure administration, Microsoft Endpoint Manager/Intune, and Exchange Online.
3. Support mobile devices (iOS/Android), ticketing systems, and remote access tools.
4. Handle escalated support queries and contribute to maintaining high levels of user satisfaction.

Qualifications:

• Experience with Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online.
• Experience with mobile device support (iOS/Android), ticketing systems, and remote access tools is desirable.
• ITIL foundation knowledge is a plus but not essential.

Benefits:

• Stock worth £15,000 in the parent company, with the option to sell up to a third annually, equating to £5,000 per year.
• Early finish on Fridays during June, July, and August.
• £4,000 training allowance for attending Microsoft events and conferences.
• Four days a month of innovative time.
• Free gym membership including yoga sessions.
• Summer BBQs, birthday bonuses, and additional perks.

Location:

Horsham, West Sussex, UK. Travel to various offices is expected; a valid driver’s license is required.

Applicants must be based in the UK and have the right to work in the UK.