2nd Line IT Support Engineer

TN United Kingdom; Redhill; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic telecom service provider as a Customer-Facing Systems Engineer. This role offers the chance to be part of a skilled team, providing technical support and managing customer IT services. With a focus on Microsoft technologies, you'll resolve issues and contribute to project work in a collaborative environment. Enjoy a competitive salary, flexible working after probation, and a range of benefits including enhanced pension and annual bonus. This is an excellent opportunity for those with a service provider background looking to grow their career.

Benefits

Annual bonus

Private health

Enhanced pension

25 days annual leave

Ongoing training

Flexible working after probation

Qualifications

• Strong Microsoft-biased engineer with MSP experience.
• Experience in 1st or 2nd line support.

Responsibilities

• Provide hands-on technical support for managed IT services.
• Resolve escalations from junior team members.

Skills

Windows Desktop

Windows Server

Networking

Office 365

Data Communications

Voice Communications

Job description

Job Opportunity: Customer-Facing Systems Engineer

Location: East Surrey (Hybrid working after probation)

Salary: £30 – 35k with benefits such as annual bonus, private health, enhanced pension, and more

Company Overview

Join a well-funded, growing telecoms service provider & MSP with over 250 employees worldwide. They serve both public and private sectors, providing connectivity, communication, and managed IT solutions across maritime, defence, and commercial industries.

Role Description

Be part of the systems management team of four customer-facing engineers. Your responsibilities include providing hands-on technical support, administration, and management of customer managed IT services. The role involves resolving escalations from junior team members and participating in project work as needed.

Candidate Profile

We are seeking a strong Microsoft-biased engineer with experience in 1st or 2nd line support within an MSP. The ideal candidate will possess comprehensive IT skills, including Windows Desktop and Server, Networking, Office 365, WiFi, Data and Voice Communications, and more, typical of MSP experience. This role is customer-facing and suitable for someone with a service provider background.

Additional Details

The office is based in East Surrey; candidates should reside within a commutable distance.

Benefits include a competitive package, yearly bonus, ongoing training, enhanced pension, 25 days annual leave plus flexible working after probation.

Application Process

If interested, you have three options:

1. Call Joe White at CRG TEC for more information. We are transparent about the role and happy to discuss details before you commit.
2. If you are ready to apply, attach your CV to this advert, and Joe White will contact you to discuss further.