Information Technology Support Technician

JR United Kingdom; London; Remote; GBP 30,000; Full time

Job summary

An established industry player is seeking a proactive IT Support Technician to enhance their clients' network infrastructure. This role is pivotal in troubleshooting issues and delivering exceptional technical support. Ideal candidates will possess strong IT support experience and a solid understanding of Microsoft Technologies. You will be responsible for ensuring service level agreements are met while providing high-quality customer support. This position offers the flexibility of fully remote working opportunities, making it an attractive choice for skilled IT professionals looking to make a significant impact.

Benefits

Excellent benefits package

Fully remote working opportunities

Qualifications

• Previous IT support experience is essential.
• Exceptional knowledge of Microsoft Technologies and IT security policies.

Responsibilities

• Ensure SLAs are met by promptly responding to and resolving tickets.
• Troubleshoot desktops, laptops, servers, hardware, software, and network faults.

Skills

IITIL certification

A+ certification

PC hardware setup

Networking (LAN, WAN, VPN)

Excellent communication skills

Job description

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Information Technology Support Technician, London

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Client:

Fortray Global Service Limited

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Job Title: IT Support Engineer

Position Overview

We are looking for a proactive and skilled IT Support Technician to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients’ network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing performance, and delivering top-tier technical support. The ideal candidate will have previous IT support experience and exceptional knowledge of Microsoft Technologies and IT security policies. A good working knowledge of software and operating systems would also be beneficial.

You will be reporting directly to the IT Service Desk Manager, delivering IT support services for the wider organization and its clients.

Key Responsibilities of the Role

• Ensure SLAs are met by promptly responding, resolving, or escalating tickets.
• Take ownership of tickets, ensuring the customer and ticket are updated with the resolution or escalation details in a timely manner.
• Provide a professional and high-quality customer support service adhering to service management principles.
• Troubleshoot desktops, laptops, servers, hardware, software, and network faults.
• Provide support to 1st line support to help upskill and improve knowledge.
• Identify recurring incidents and raise known problems, informing senior leaders as necessary.

Key Skills of the Role

• IITIL certification or working knowledge of.
• A+ certification or equivalent.
• Comprehensive understanding of PC hardware setup and configuration.
• Understanding of networking including LAN, WAN, and VPN.
• Excellent communication skills and telephone manners.
• Able to write technical documentation and document policies, processes, and procedures.
• Results-focused and action-oriented; displays a positive work attitude.

The salary for this permanent position is £30,000 per annum. The organization offers an excellent benefits package and fully remote working opportunities.