2nd Line IT Support Engineer

TieTalent; Redhill; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking telecom service provider as a Systems Engineer in East Surrey. This hybrid role offers a competitive salary and benefits, including a yearly bonus and enhanced pension. You'll be part of a dynamic team responsible for technical support and customer interaction, ensuring high-quality service delivery. Ideal for those with a strong Microsoft background and a passion for IT, this position promises ongoing training and development opportunities. Embrace a flexible working environment and contribute to an organization that is making waves across the private and public sectors.

Benefits

Annual bonus

Private health

Enhanced pension

25 days holiday plus bank holidays

Ongoing training and development

Flexible working arrangements

Qualifications

• Strong Microsoft-focused engineer with experience in 1st or 2nd line support.
• Excellent all-round IT skills and customer interaction experience.

Responsibilities

• Provide technical support and management of customer-managed IT.
• Resolve escalations from junior team members and participate in projects.

Skills

Windows Desktop

Windows Server

Networking

Office 365

WiFi

Data Communications

Voice Communications

Job description

Job Opportunity: Systems Engineer

Location: East Surrey. Hybrid working after completion of probation.

Salary: £30,000 - £35,000 with benefits such as annual bonus, private health, enhanced pension, and more.

Company Overview

This role is with a telecoms service provider & MSP that is experiencing continued growth. They are well-funded and consistently winning new contracts across private and public sectors. The company has over 250 employees and offices worldwide, providing connectivity, communication, and managed IT solutions to clients in maritime, defence, and commercial sectors.

Team and Role

You will join a team of 4 customer-facing engineers responsible for technical support, administration, and management of customer-managed IT. The role involves resolving escalations from junior team members and participating in project work as needed.

Candidate Profile

We are seeking a strong Microsoft-focused engineer with experience in 1st or 2nd line support within an MSP. The role requires excellent all-round IT skills, including Windows Desktop and Server, Networking, Office 365, WiFi, Data, and Voice Communications. This position is suitable for someone with a service provider background who enjoys customer interaction.

Location and Benefits

The office is based in East Surrey; candidates should reside within a commutable distance. Benefits include a competitive salary, yearly bonus, ongoing training and development, enhanced pensions, 25 days holiday plus bank holidays, and flexible working arrangements post-probation.

Application Process

If interested, you can:

1. Call Joe White at CRG TEC to discuss the role and clarify any questions.
2. Send a private message to Joe White on LinkedIn before applying.
3. Attach your CV to this advert; Joe White will contact you for further discussion.

We look forward to hearing from you!