1st/2nd Line IT Support – Bristol

Ruth Wagstaff Recruitment Ltd; West of England; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ruth Wagstaff Recruitment Ltd is recruiting a 1st/2nd Line IT Support professional to join a well-established, multi-site UK business based in central Bristol. The role blends incident resolution with systems administration, infrastructure exposure and project work to develop your technical skills in a collaborative environment.

You will support users across the business, assist with IT rollouts, maintain documentation and contribute to technology improvements, while delivering a high level of

Qualifications

• Experience in IT Support or Service Desk.
• Strong troubleshooting across hardware, software and basic networking.
• Experience supporting Microsoft 365 and Windows.
• Excellent communication and customer service.
• Proactive and organised problem solving.
• Ability to manage multiple priorities.
• Experience in ITIL or structured support environments is advantageous.
• Full UK driving licence would be beneficial.

Responsibilities

• Provide 1st and 2nd line IT support through incident resolution.
• Build, deploy and support laptops, desktops and mobile devices.
• Manage user accounts, permissions and access requests.
• Support Microsoft 365 and Windows environments.
• Maintain server and network infrastructure documentation.
• Update support tickets and maintain records.
• Support technology rollouts and upgrades.
• Deliver high level customer service to users.

Tools

Microsoft 365

Windows

Job description

1st/2nd Line IT Support

Up to £31,000 | Central Bristol

I’m recruiting for an 1st/2nd Line IT Support professional to join a well-established organisation with a multi-site UK presence. This is a varied position offering a blend of 1st/2nd line support, systems administration, infrastructure exposure, and project work, making it ideal for someone looking to further develop their technical skills within a collaborative environment.

You’ll be supporting users across the business while also contributing to technology improvements and IT projects.

Responsibilities include:

• Provide 1st and 2nd line IT support, taking ownership of incidents through to resolution.
• Build, deploy and support laptops, desktops, workstations and mobile devices.
• Manage user accounts, permissions and access requests.
• Support Microsoft 365, Windows and other business-critical applications.
• Assist with the maintenance of server and network infrastructure.
• Maintain accurate documentation and update support tickets.
• Support technology rollouts, upgrades and improvement projects.
• Work closely with users to deliver a high level of customer service.

The Right Candidate Will Have:

• Previous experience within an IT Support, Service Desk or similar technical support role.
• Strong troubleshooting skills across hardware, software and basic networking issues.
• Experience supporting Microsoft 365 and Windows environments.
• Excellent communication and customer service skills.
• A proactive and organised approach to problem solving.
• The ability to manage multiple priorities effectively.
• Experience working within ITIL or structured support environments would be advantageous.
• A full UK driving licence would be beneficial.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: Permanent
Salary: £25000 – £30000 per annum
Location: Bristol,