1st Line IT Support

CMD Recruitment; West of England; On-site; GBP 19,000 - 27,000; Full time

Job summary

CMD Recruitment is seeking a 1st Line IT Support professional for an initial 3-month fixed-term contract in Bristol. The role demands strong first-line support experience in a busy IT environment and the ability to provide excellent technical support to internal users.

Responsibilities include acting as the first point of contact, logging and prioritising incidents, and providing 1st line support for hardware, software, and Windows/Microsoft 365 issues.

Qualifications

• Experience working in an IT Service Desk or Helpdesk environment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows OS, Microsoft 365, and Active Directory.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple requests.
• Availability to start at short notice.

Responsibilities

• Acting as the first point of contact for IT support queries via phone, email, and ticketing systems.
• Logging, prioritising, and managing incidents and service requests in line with internal SLAs.
• Providing 1st line technical support for hardware, software, and system-related issues.
• Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access.
• Supporting with user account administration, password resets, and permissions.
• Assisting with hardware setup and configuration, including laptops, desktops, and peripherals.
• Escalating more complex technical issues to the relevant teams when required.
• Maintaining accurate records of issues, fixes, and updates within the helpdesk system.

Skills

IT Service Desk

Troubleshooting

Windows OS

Active Directory

Microsoft 365

Customer Service

Job description

1st Line IT Support

Up to £16.50 per hour (depending on experience)

Bristol, Avon

Fixed term contract for 3 months

An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users.

Key Responsibilities:

• Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
• Logging, prioritising, and managing incidents and service requests in line with internal SLAs
• Providing 1st line technical support for hardware, software, and system-related issues
• Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access
• Supporting with user account administration, password resets, and permissions
• Assisting with hardware setup and configuration, including laptops, desktops, and peripherals
• Escalating more complex technical issues to the relevant teams when required
• Maintaining accurate records of issues, fixes, and updates within the helpdesk system

About you:

• Previous experience working within an IT Service Desk or Helpdesk environment
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows OS, Microsoft 365, and Active Directory
• Excellent communication and customer service skills
• The ability to work in a fast-paced environment and manage multiple support requests
• Availability to start at short notice

Hours: Monday - Friday 9am - 5pm (35 hours per week)

Location: Central Bristol - 100% office based

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful