IT position- Helpdesk

JAC Recruitment (UK) Ltd.; Greater London; On-site; GBP 31,500 - 38,500; Full time

Job summary

A UK-based IT services company is seeking a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users. You will manage incidents using IT ticketing systems and configure support for Windows and Microsoft 365 environments. The ideal candidate should possess strong knowledge of Windows OS, business-level English and Japanese, and a customer-centric approach. This permanent, full-time role offers a competitive salary up to £35,000, depending on experience.

Qualifications

• Experience in IT support or helpdesk roles (1st/2nd line).
• Strong knowledge of Windows OS and Microsoft 365 administration.
• Business-level English and Japanese skills.

Responsibilities

• Provide 1st and 2nd line IT support via email, phone, and onsite.
• Manage incidents using IT ticketing systems.
• Configure and support Windows Server and Microsoft 365.

Skills

IT support experience (1st/2nd line)

Windows OS knowledge

Microsoft 365 administration

Customer service skills

Basic English and Japanese

Tools

Active Directory

Microsoft Power Platform

Job description

Location

London, UK

Employment Type

Permanent, Full‑time
35 hours per week (08:00–16:00 or 09:00–17:00)

Salary

Up to £35,000 (depending on experience)

Start Date

ASAP

Role Overview

We are looking for a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users.

This role covers a wide range of IT support activities, including Windows and Microsoft 365 environments, device setup, and workflow support using Microsoft Power Platform.

Key Responsibilities

• Provide 1st and 2nd line IT support via email, phone, remote access, and onsite support
• Manage incidents and service requests using IT ticketing systems
• Liaise with vendors and third parties until issue resolution
• Configure and support Windows Server and Microsoft 365 environments
• Prepare and kit PCs, mobile devices, and peripherals
• Install and maintain software on PCs and mobile devices
• Conduct proof-of-concept and acceptance testing
• Support workflow automation and applications using Microsoft Power Platform
  (Power Apps, Power Automate, Power BI)
• Assist with pre‑sales and post‑sales support activities when required
• Attend customer meetings and maintain strong client relationships
• Prepare reports and documentation for customers and management
• Provide early‑shift, out-of-hours, or international support when required (emergency only)

Required Skills & Experience

• Experience in IT support or helpdesk roles (1st/2nd line)
• Strong knowledge of Windows OS and Microsoft 365 administration
• Basic knowledge of Active Directory
• Business-level English and Japanese (written and spoken)
• Strong customer service mindset and communication skills

Preferred Skills

• IT certifications (PC, Server, Network, ITIL)
• Basic knowledge of cloud platforms (AWS, Azure)
• Basic networking knowledge (routers, switches, firewalls)