Responsable Communication jobs in France

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to Fortune 500 companies like Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, CNN, and more.

Having achieved unicorn status, Insider was recognized as one of the only woman-founded, women-led B2B SaaS unicorns worldwide, reaching $200M in CARR. Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023. The company has been in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and in The Top 10 Best Software Products with the most #1 rankings alongside giants like Google, Zoom, and Monday.com, according to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and E-commerce Personalization.

Our founding vision was not only to create a product company but also to build the most socially progressive technology community. Through initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community impacts over 27 countries, leading projects in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind these achievements is a talented, passionate team across 27+ countries that moves fast, creates cutting-edge products, and aims to make a difference. If you want to join us, keep reading.

First things first: What is this role about?

We’re underdogs who believe in actions over words. Our sales pros are conversation starters, network builders, and noisemakers. Being part of our sales team requires skills like relationship building, consulting, strategic thinking, and creating a robust sales pipeline. Here’s a glimpse of their typical day, as shared by our team:

• Handle overall responsibility for managing the sales team, achieving growth, and exceeding annual sales targets.
• Understand clients’ industries, current state, and positioning to match their needs with client-centric solutions using our products. Help clients move towards omnichannel personalization & digital growth.
• Identify emerging opportunities and market shifts, staying aware of new products and competitors.
• Nurture current and prospective clients with industry insights and news to foster success.
• Develop and implement new sales initiatives, strategies, and programs to approach and close key customers.
• Communicate value propositions effectively through proposals and presentations.
• Support sales associates in lead generation efforts.
• Provide feedback on market trends, unmet needs, and opportunities to enhance our offerings.
• Manage the country’s sales pipeline to forecast and realize revenue, meeting targets and reporting to management.

• A university degree in Business, Marketing, or related fields. Experience in travel, eCommerce, or retail industries is a plus!
• At least 7 years of proven enterprise sales experience in SaaS, Digital Marketing, or E-commerce.
• Minimum 3 years of management experience leading sales and business development teams.
• Strong communication skills in both English and French, in writing and speaking.
• Ability to build relationships with customers, especially at the executive level.
• Extensive experience with Digital, SEO, and SEM agencies.
• Excellent oral and written communication, positive phone skills, and attentive listening.
• Self-motivated, tech-savvy, always seeking solutions to improve client relationships.
• Commitment to care — ensuring clients feel at home with our products and support.
• Superior project and time management skills with a keen eye for detail.
• Passion for testing, measuring, and improving outreach and follow-up strategies.
• Flexibility to work in a fast-paced startup environment with high emotional intelligence.

• Work in an international, diverse, and inclusive environment.
• Access to a global network and opportunities to grow.
• Option to become a Shareowner through our Shareowner System.
• Be part of an industry shaping the future of customer experience.
• Access to extensive training via LinkedIn Learning.
• Share your skills through training sessions and workshops.
• Participate in fun team activities.
• No dress code!

We are committed to equal opportunity and a discrimination-free workplace, welcoming everyone regardless of sex, race, religion, or other statuses.

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