VIP Technical Support Engineer

Scaleway; Rouen; Hybride; EUR 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Well-being program

Healthy meals

Swile lunch card

Gym access

Internal mobility

International team

Résumé du poste

Scaleway in Rouen, France is seeking a Technical Account Manager to serve as the primary contact for our VIP clients. You will bridge clients, engineering, and product teams, resolving complex challenges with your technical know-how and strong communication.

You will work in a collaborative, international setting with a 15-person team, participate in on-call rotations, onboard quickly to our tools and stacks, and contribute to continuous improvement of support processes while maintaining a high

Qualifications

• Experience in helping VIP clients with technical issues in a cloud environment.
• Strong troubleshooting and diagnostics abilities across platforms.
• Bilingual in French and English, with professional communication skills.

Responsabilités

• Resolve complex technical incidents leveraging gained knowledge.
• Collaborate with cross-functional teams to rapid incident resolution.
• Represent customers to internal engineering and product teams.
• Grow technical expertise through complex use cases.
• Improve diagnostics and provide effective solutions.
• Support clients via ticketing and phone channels.

Connaissances

Tech support

Cloud computing

Linux / virtualization

French & English

On-call support

Stakeholder management

Diagnostics skills

Outils

Ticketing system

Monitoring tools

Description du poste

Scaleway in Rouen, France is seeking a Technical Account Manager to serve as the primary contact for our VIP clients. You will bridge clients, engineering, and product teams, resolving complex challenges with your technical know-how and strong communication.

You will work in a collaborative, international setting with a 15-person team, participate in on-call rotations, onboard quickly to our tools and stacks, and contribute to continuous improvement of support processes while maintaining a high