Elite Technical Support Specialist for VIP Accounts

Webhosting; Paris; Hybride; EUR 85 000 - 110 000; Plein temps

Résumé du poste

Scaleway, a leading European cloud provider, is expanding its Technical Account Management team to serve VIP clients. You will be the primary contact for premium customers, coordinating with engineering, product, and support teams to resolve complex issues and drive service improvements.

The role involves a collaborative, international team of ~15, on-call duties (3×8, 6 weeks cycle: 2 weeks with night work, 2 weeks with weekend work).

Responsabilités

• Solving complex technical problems by leveraging the knowledge and skills you have acquired.
• Working closely with all the resources available to solve complex incidents as fast as possible.
• Being the representative of our customers for our internal teams (Engineering, products, …)
• Developing your technical expertise by working on complex use cases.
• Finding solutions and participating in improving technical diagnostics.
• Supporting our clients by responding to their requests via ticketing system or phone.

Description du poste

Scaleway, a leading European cloud provider, is expanding its Technical Account Management team to serve VIP clients. You will be the primary contact for premium customers, coordinating with engineering, product, and support teams to resolve complex issues and drive service improvements.

The role involves a collaborative, international team of ~15, on-call duties (3×8, 6 weeks cycle: 2 weeks with night work, 2 weeks with weekend work).