Transportation Specialist

JD.com Inc.; Lyon; On-site; EUR 36,000 - 48,000; Full time

Job summary

JD.com Inc. is seeking a motivated Transportation Specialist to support and optimize end-to-end transportation operations in Lyon.

You will work on transportation planning across pickup, sorting, transit, and final delivery, optimizing routes and standardizing procedures to reduce costs and improve efficiency. You will assist in evaluating carriers, monitor performance, and collaborate with internal teams to ensure timely, high-quality service.

Qualifications

• Bachelor’s degree in Logistics, SCM, Transportation, or related field.
• 0–3 years of relevant experience in transportation, logistics, supply chain, or operations.
• Fluent in French, English and Chinese.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Excel; experience with TMS or data visualization tools is a plus.

Responsibilities

• Plan transportation across pickup, sorting, transit, and final delivery; optimize routes and procedures.
• Evaluate, onboard, and manage carriers; monitor performance and issues.
• Monitor costs, efficiency, service quality, and profitability; drive improvements.
• Understand customer requirements and manage end-to-end service, handling complaints and claims.
• Support team goals, knowledge sharing, and process training.

Skills

Analytical thinking

Problem solving

Communication skills

Multilingual

Organization

Education

Bachelor’s degree in Logistics/SCM/Transportation/Business

Tools

Microsoft Excel

TMS

Data visualization tools

Job description

We are looking for a motivated Transportation Specialist to support and optimize our end-to-end transportation operations.

Key Responsibilities

• Transportation Planning & Process Optimization: Support transportation planning across pickup, sorting, transit, and final delivery. Optimize routes, standardize operating procedures, improve efficiency, and reduce costs.
• Carrier & Capacity Management: Assist in evaluating, onboarding, and managing carriers. Track carrier performance, address operational issues, allocate transportation resources, and ensure timely, high-quality service.
• Operational Monitoring & Improvement: Monitor key metrics such as cost, efficiency, service quality, and profitability. Identify risks and operational gaps, analyze data, and implement continuous improvement initiatives.
• Customer Service & Cross-Functional Collaboration: Understand customer requirements, manage the end-to-end service cycle, and support the resolution of complaints and claims. Collaborate with internal teams and external partners to ensure smooth operations and a positive customer experience.
• Team Support & Capability Building: Contribute to team goals, knowledge sharing, and process training. Help strengthen operational capabilities and promote a service-oriented culture.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field.Candidates familiar with European land transport networks and international logistics processes are preferred.
• 0–3 years of relevant experience in transportation, logistics, supply chain, or operations; recent graduates are welcome to apply.
• Fluent in French,English and Chinese (listening, speaking, reading, and writing) to support seamless communication with local partners, drivers, and headquarters.
• Strong analytical, problem-solving, and communication skills.
• Good organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel; experience with TMS or data visualization tools is a plus.
• Proactive, detail-oriented, and comfortable working in a fast-paced environment.