Transportation Specialist

JD.com Inc.; Paris; On-site; EUR 35,000 - 52,000; Full time

Job summary

JD.COM is seeking a Transportation Specialist to support and optimize end-to-end transportation operations in a fast-paced environment. You will contribute to planning, route optimization, carrier evaluation, and service quality enhancements.

The role emphasizes data analysis, cross-functional collaboration, and continuous improvement to drive cost efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field.
• 0–3 years of relevant experience in transportation, logistics, supply chain, or operations; recent graduates are welcome to apply.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Transportation Planning & Process Optimization: Support transportation planning across pickup, sorting, transit, and final delivery. Optimize routes, standardize operating procedures, improve efficiency, and reduce costs.
• Carrier & Capacity Management: Assist in evaluating, onboarding, and managing carriers. Track carrier performance, address operational issues, allocate transportation resources, and ensure timely, high-quality service.
• Operational Monitoring & Improvement: Monitor key metrics such as cost, efficiency, service quality, and profitability. Identify risks and operational gaps, analyze data, and implement continuous improvement initiatives.
• Customer Service & Cross-Functional Collaboration: Understand customer requirements, manage the end-to-end service cycle, and support the resolution of complaints and claims. Collaborate with internal teams and external partners to ensure smooth operations and a positive customer experience.
• Team Support & Capability Building: Contribute to team goals, knowledge sharing, and process training. Help strengthen operational capabilities and promote a service-oriented culture.

Skills

Analytical thinking

Problem solving

Communication

Excel

Multitasking

Education

Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field

Tools

TMS

Data visualization tools

Job description

We are looking for a motivated Transportation Specialist to support and optimize our end-to-end transportation operations.

Key Responsibilities

• Transportation Planning & Process Optimization: Support transportation planning across pickup, sorting, transit, and final delivery. Optimize routes, standardize operating procedures, improve efficiency, and reduce costs.
• Carrier & Capacity Management: Assist in evaluating, onboarding, and managing carriers. Track carrier performance, address operational issues, allocate transportation resources, and ensure timely, high-quality service.
• Operational Monitoring & Improvement: Monitor key metrics such as cost, efficiency, service quality, and profitability. Identify risks and operational gaps, analyze data, and implement continuous improvement initiatives.
• Customer Service & Cross-Functional Collaboration: Understand customer requirements, manage the end-to-end service cycle, and support the resolution of complaints and claims. Collaborate with internal teams and external partners to ensure smooth operations and a positive customer experience.
• Team Support & Capability Building: Contribute to team goals, knowledge sharing, and process training. Help strengthen operational capabilities and promote a service-oriented culture.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field.
• 0–3 years of relevant experience in transportation, logistics, supply chain, or operations; recent graduates are welcome to apply.
• Strong analytical, problem-solving, and communication skills.
• Good organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel; experience with TMS or data visualization tools is a plus.
• Proactive, detail-oriented, and comfortable working in a fast-paced environment.