Track & Trace Operator

Zelh; France; Hybrid; EUR 40,000 - 62,000; Full time

Benefits offered by this job

Remote work

Paid time off

Team events

Equipment provided

Supportive team

Job summary

Zelh seeks a detail-oriented Track & Trace Operator to monitor shipments and ensure on-time deliveries. You will coordinate with carriers and internal teams, resolve transportation issues, and maintain accurate records in the system.

Strong communication and problem-solving skills are essential in a fast-paced logistics environment. The role supports remote work with a competitive USD salary, paid time off, and access to logistics tracking software.

Qualifications

• Experience in logistics tracking and shipment monitoring.
• Strong problem-solving and communication skills are essential.
• Ability to work with carriers, 3PLs, and internal teams.
• Proficiency in MS Office and logistics software is required.
• Knowledge of shipping regulations is advantageous.
• Detail-oriented with accurate data entry and record-keeping.

Responsibilities

• Track and monitor shipments from origin to destination for on-time delivery.
• Provide real-time updates to carriers, drivers and internal teams.
• Identify delays and coordinate resolutions with stakeholders.
• Maintain shipment status records and performance metrics.
• Ensure compliance with company policies and regulations.
• Suggest routing and efficiency improvements to optimize delivery.

Skills

Logistics tracking

Problem-solving

Communication

Multitasking

Data entry accuracy

MS Office

TMS experience

Shipping regulations

Tools

TMS software

Logistics management software

MS Office (Excel, Word, Outlook)

Job description

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.

Key Responsibilities:

• Track and monitor shipments from origin to destination to ensure timely delivery.

• Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.

• Identify and resolve transportation delays or issues by coordinating with stakeholders.

• Maintain accurate records of shipment statuses, delays, and resolutions in the system.

• Ensure compliance with company policies and industry regulations.

• Proactively address potential disruptions in the supply chain and eliminate concerns as needed.

• Generate and analyze reports related to shipment performance and key logistics metrics.

• Assist in optimizing routing and delivery efficiency.

• Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.

Working conditions:

• Work schedule:

  Monday - Friday: 4:00 PM - 12:00 AM EST
  Monday - Friday: 8:00 AM - 4:00 PM EST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Strong knowledge of logistics tracking systems and software.

• Excellent problem-solving and critical-thinking abilities.

• Strong verbal and written communication skills.

• Ability to multitask and work in a fast-paced environment.

• Attention to detail and accuracy in data entry and record-keeping.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.

• Experience working with freight carriers, 3PLs, or transportation management systems (TMS).

• Knowledge of domestic and international shipping regulations.