Responsable Distribution et Support Client (H/F)

Otis; Aunay-en-Bazois; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Treizième mois

Tickets restaurant

Plan d’épargne entreprise

Participation

Avis télétravail

Job summary

Otis recherche un/une Distribution and Customer Support Manager pour diriger une équipe dédiée à la coordination des livraisons et au support client. Vous agirez comme pivot entre clients, partenaires de transport et équipes de production pour assurer qualité et satisfaction.

Vous supervizerez les plans de transport, les expéditions océaniques et les indicateurs de performance, tout en soutenant les initiatives de transformation et de digitalisation du service.

Qualifications

• Master en Supply Chain, Logistique ou domaine associé.
• Expérience avérée en management d'équipe et leadership opérationnel.
• Compétences analytiques avancées et maîtrise des outils de gestion et de données (Excel, Power BI, Power Automate).
• Intérêt pour la digitalisation des processus et les projets de transformation des systèmes d'information.
• Compréhension solide des flux logistiques et de chaîne d'approvisionnement.
• Anglais professionnel requis (B2/C1).
• Connaissance du commerce international, des réglementations douanières ou du transport international serait un plus.

Responsibilities

• Gérer les opérations de distribution et le support client, en collaboration avec l'équipe.
• Superviser les activités de fret maritime et coordonner avec le transitaire.
• Maintenir une communication proactive avec les clients et gérer les alertes.
• Définir et suivre les indicateurs de performance transport et partenaires.
• Contribuer à la transformation du département et à la digitalisation des processus.

Skills

Team management

Advanced Excel

Power BI

Power Automate

English proficiency

Education

Master's degree in Supply Chain/Logistics

Tools

Power BI

Excel (Advanced)

Power Automate

Job description

As Distribution and Customer Support Manager, you and your team are the primary point of contact for our customers regarding all delivery-related operations.

As the key coordinator between our customers, transportation partners, and production teams, you play a direct role in ensuring service quality and customer satisfaction.

You lead a committed team whose mission is to deliver our products on time, in close coordination with the factory, carriers, and the various stakeholders across the supply chain.

Manage Transportation Operations

• Ensure the availability of all information required for the successful execution of shipments (products, transport capacity, trailers, etc.).

• Optimize transportation plans and communicate them effectively to customers and carriers.

• Support your team in resolving complex situations and manage escalations when necessary.

Oversee Ocean Freight Activities

• Ensure packaging operations are completed on time and in accordance with required standards.

• Coordinate and oversee the services provided by our freight forwarder for maritime shipments.

Ensure Customer Satisfaction

• Maintain proactive and transparent communication with customers regarding schedule changes and potential impacts.

• Manage alerts and coordinate the necessary actions in the event of risks or major issues.

Develop Carrier Performance

• Define, monitor, and analyze transportation performance indicators.

• Lead performance review meetings and work with transportation partners to develop and implement improvement plans.

Contribute to the Transformation of the Department

• Identify and implement continuous improvement initiatives.

• Actively support the digitalization of processes and the development of new tools that enhance operational performance.

• Vous vous engagez avec le leader mondial du marché l’ascenseur, un secteur qui ne connait pas la crise

• Treizième mois

• Contribution de l’entreprise aux cotisations santé & prévoyance, avantages du comité d’entreprise

• Plan d’épargne entreprise

• Participation

• Tickets restaurant

• Primes

• Convention de télétravail

Education and Experience

Master's degree (or equivalent) in Supply Chain, Logistics, Transportation, or a related field.

Proven experience in team management and operational leadership.

Technical SkillsStrong analytical skills and proficiency with data and management tools (Advanced Excel, Power BI, Power Automate, or equivalent).

Strong interest in process digitalization and implementing new solutions as part of information systems transformation initiatives.

Solid understanding of logistics and supply chain flows.

Professional English skills, enabling regular interaction with international customers and partners (minimum B2/C1 level).

Knowledge of international trade, customs regulations, or international transportation would be an advantage.

Personal AttributesStrong customer focus and service mindset.

Excellent communication and negotiation skills.

Leadership capabilities with the ability to engage, motivate, and develop teams.

Strong organizational skills, attention to detail, and ability to prioritize effectively.

Responsive and capable of making decisions in a fast-paced environment.

Analytical mindset, pragmatism, and a passion for continuous improvement.