Remote Track & Trace Operator (Night Shift)

Zelh; France; Hybrid; EUR 37,000 - 48,000; Full time

Job summary

Zelh is seeking a Track and Trace Operator for a third-party logistics provider. The role involves daily liaison with drivers and customers, inputting updates, and coordinating schedules to ensure on-time deliveries.

This remote position operates on a Fri-Sun night shift (EST) and offers paid time off and a collaborative team environment. Candidates should have 1+ years in customer support, strong English, and proficiency with Microsoft Office; experience with TMS McLeod is a plus.

Qualifications

• 1+ years of customer support experience.
• English level - upper-intermediate or higher.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Daily communication with drivers and customers.
• Notifying appropriate parties of issues.
• Inputting updates into the system.
• Answering incoming calls from clients.
• Scheduling appointments.
• Maintaining knowledge of market trends in the transportation marketplace.
• Other duties as required by business needs.

Skills

Customer support

English level

Communication skills

Time management

Microsoft Office

Tools

TMS McLeod

Job description

Zelh is seeking a Track and Trace Operator for a third-party logistics provider. The role involves daily liaison with drivers and customers, inputting updates, and coordinating schedules to ensure on-time deliveries.

This remote position operates on a Fri-Sun night shift (EST) and offers paid time off and a collaborative team environment. Candidates should have 1+ years in customer support, strong English, and proficiency with Microsoft Office; experience with TMS McLeod is a plus.