AH Track and Trace Operator (part-time)

Zelh; France; Hybrid; EUR 37,000 - 48,000; Full time

Job summary

Zelh is seeking a Track and Trace Operator for a third-party logistics provider. The role involves daily liaison with drivers and customers, inputting updates, and coordinating schedules to ensure on-time deliveries.

This remote position operates on a Fri-Sun night shift (EST) and offers paid time off and a collaborative team environment. Candidates should have 1+ years in customer support, strong English, and proficiency with Microsoft Office; experience with TMS McLeod is a plus.

Qualifications

• 1+ years of customer support experience.
• English level - upper-intermediate or higher.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Daily communication with drivers and customers.
• Notifying appropriate parties of issues.
• Inputting updates into the system.
• Answering incoming calls from clients.
• Scheduling appointments.
• Maintaining knowledge of market trends in the transportation marketplace.
• Other duties as required by business needs.

Skills

Customer support

English level

Communication skills

Time management

Microsoft Office

Tools

TMS McLeod

Job description

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track and Trace Operator for a third-party logistics company.

Responsibilities

• Daily communication with drivers and customers
• Notifying appropriate parties of any issues
• Inputting updates into the system
• Answering incoming calls from clients
• Scheduling appointments
• Maintaining current knowledge of market trends in the transportation marketplace
• Other duties as required by business needs or as assigned

Working conditions

• Working schedule:Fri-Sat-Sun 9 pm-6 am EST
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

• 1+ years of experience in the customer support field
• TMS McLeod
• English level - upper-intermediate or higher
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Expert knowledge of team members' roles and responsibilities
• Ability to communicate effectively verbally and in writing, maintain cooperative effective working relationships within the company, and support a team environment
• TMS McLeod
• Must possess strong organizational and time management skills to meet department goals and deadlines
• Must be punctual and have excellent attendance