Technicien Ascenseurs – Service, Sécurité & Relation Client

Kone México; Six-Fours-les-Plages; Sur place; EUR 30 000 - 48 000; Plein temps

Résumé du poste

KONE is seeking an on-site service professional in the Provence-Alpes-Cf4te d'Azur region to manage customer relationships and service operations. You will ensure customer satisfaction through proactive on-site communication, report work performed in real time, and maintain strong relationships with customers and end-users on site.

You will oversee site safety, execute planned maintenance, callouts and repairs within schedule, and plan workload with the service supervisor.

Responsabilités

• Responsible for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

Description du poste

KONE is seeking an on-site service professional in the Provence-Alpes-Cf4te d'Azur region to manage customer relationships and service operations. You will ensure customer satisfaction through proactive on-site communication, report work performed in real time, and maintain strong relationships with customers and end-users on site.

You will oversee site safety, execute planned maintenance, callouts and repairs within schedule, and plan workload with the service supervisor.