Technical Support & Customer Success Specialist (FR/ES/LATAM)

Kinvent; France; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Kinvent is seeking a Customer Support Specialist to manage customer requests with a focus on service quality, responsiveness, and technical understanding of Kinvent products. The role mainly supports clients in France, Spain, and Latin America and collaborates with Sales, Product, Hardware, and Software teams.

You will report to the Head of Customer Success and contribute to CSAT, SLA adherence, and product adoption through proactive support.

Qualifications

• 1–2 years in Customer Support, Customer Success, or Account Management.
• Interest in Physical Therapy / Sports / MedTech / Biomechanics is a plus.
• Fluent/professional in French and Spanish.

Responsabilités

• Manage customer tickets and calls for France, Spain, and Latin America via Zendesk.
• Qualify, prioritize, and process inbound requests: usage inquiries and technical issues.
• Ensure follow-up from ticket creation to resolution with clear, professional communication.
• Collaborate with Sales, Product, Hardware and Software teams.
• Contribute to the internal knowledge base (Notion) and help center improvement.

Connaissances

Customer support

CSAT

Zendesk

Salesforce

Notion

PowerBI

Aircall

Google Workspace

Spanish language

Outils

Zendesk

Aircall

Salesforce

Notion

Google Workspace

PowerBI

Description du poste

Kinvent is seeking a Customer Support Specialist to manage customer requests with a focus on service quality, responsiveness, and technical understanding of Kinvent products. The role mainly supports clients in France, Spain, and Latin America and collaborates with Sales, Product, Hardware, and Software teams.

You will report to the Head of Customer Success and contribute to CSAT, SLA adherence, and product adoption through proactive support.