Client Success Coordinator: Service & Support

Jobtailor

Dardilly

Sur place

EUR 28 000 - 36 000

Plein temps

14 jours+

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Résumé du poste

Jobtailor in France seeks a client-facing specialist to act as the primary contact for service-related requests, maintain knowledge of regional coverage, and support clients with both technical and commercial needs.

You will collaborate with internal teams, manage simple projects, and handle a portfolio of clients under defined contracts, using English proficiency and strong communication to ensure prompt resolutions.

Qualifications

Bachelor's degree or equivalent (Bac/BT/GED).
Experience in services.
Experience in professional customer service role.
Knowledge of SAP, Oracle, or Salesforce is a plus.
Proficient in written and spoken English.
Strong communication and interpersonal skills.
Demonstrate autonomy and problem-solving abilities.

Responsabilités

Act as the primary point of contact for the client to ensure prompt and satisfactory resolution of service-related requests.
Maintain strong knowledge of the assigned region, coverage area, or product lines, including their configurations and installations.
Serve as a direct access point to internal functions required to support the client.
Establish and maintain relationships to ensure ongoing technical and commercial support for clients within a defined area.
Collaborate with operational unit teams, under supervision or as part of technical information exchanges.
Manage simple project processes with clear guidelines and interfaces requiring a limited technical level.
Manage a portfolio of targeted clients with predefined contracts and conditions.