Apprenticeship – Customer Support Specialist – English / French

Kinvent; Montpellier; Hybride; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Apprenticeship 1 year

Résumé du poste

Kinvent recherche un(e) apprenti(e) pour soutenir son service client au sein d'une équipe dédiée, à Montpellier. Vous traitez les demandes en français et en anglais avec réactivité et qualité de service.

Sous la supervision du Head of Customer Success, vous participerez à l onboarding des utilisateurs, améliorerez le centre d'aide et relayerez les retours clients aux équipes Sales et Product. Contrat d'apprentissage de 1 an à partir de septembre 2026.

Qualifications

• Currently pursuing a Bachelor or Master’s degree (3rd to 5th year).
• Professional working proficiency in French and English.
• Interest in sports, healthcare, physiotherapy, or MedTech.
• On-the-job training will be provided.

Responsabilités

• Daily Customer Support: respond to requests in French and English.
• User Onboarding & Content: assist onboarding and update Help Center/Notion knowledge base.
• Escalation: route complex incidents to Product, Hardware or R&D.

Connaissances

Français

Anglais

Formation

Bachelor ou Master en cours

Outils

Zendesk

Notion

Aircall

Description du poste

France

Against a backdrop of growth in France and internationally, Kinvent is strengthening its Customer Success division, which is a cornerstone of the customer experience.
The Customer Support Specialist position is focused on managing customer inquiries, with a strong emphasis on service quality, responsiveness, and a technical understanding of Kinvent products.

The Customer Support Specialist will work in close coordination with the Sales, Product, and Hardware & Software teams. They will be managed by the Head of Customer Success, based in Montpellier, France.

Objectives of the apprenticeship

• Provide responsive and educational customer support for the Kinvent ecosystem (sensors and application).
• Support users in their daily adoption and onboarding.
• Develop technical expertise on our products and participate in improving the service.

Main responsibilities

1. Daily Customer Support

• Respond to incoming requests (Zendesk tickets and Aircall calls) in French and English.
• Perform first-level diagnostics (usage, application, sensors) and guide the user.
• Escalate complex incidents to specialized teams (Product, Hardware, R&D).
• Track ticket resolution and keep the customer informed.

2. User Onboarding & Content

• Facilitate hardware onboarding for new users.
• Update the Help Center (FAQ) and internal knowledge base on Notion.
• Relay customer feedback and identified needs to the Sales and Product teams.

Required profile

• Education: Currently pursuing a Bachelor's or Master's degree (3rd to 5th year of higher education).
• Languages: Professional working proficiency in French and English.
• Interests: Strong curiosity for the fields of sports, healthcare, physiotherapy, or MedTech.
• Soft Skills: Active listening, ability to explain concepts clearly, excellent interpersonal skills, thoroughness, and a passion for problem-solving.
• Tools: Basic familiarity with tools like Zendesk, Notion, or Aircall is a plus, but on-the-job training will be provided.

Contract type

• Apprenticeship - 1 year - Starting September 2026
• Location: France (Montpellier)

Job Position EN