Strategic Key Account Manager – European Payments

lemonwayjobcareers; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Lemonway is seeking a Key Account Manager to lead the Top 50 client portfolio across France and Europe, ensuring customer happiness and loyalty. You will drive business development by exploring upsell opportunities and coordinating with internal teams to maximize our value proposition.

Collaborating with product, support, and compliance, you will monitor performance, prepare regular KPI reports, and maintain Salesforce-driven forecasts to improve client outcomes.

Qualifications

• Less than 5 years of experience as Account Manager, Key Account Manager, or Account Executive.
• At least 2 years of experience in the payments industry.
• Experience with large B2B clients, ideally in an international context.

Responsabilités

• Top 50 Client Portfolio Management: Manage, retain, and grow key accounts based in France and Europe.
• Business Development: Identify upsell and cross-sell opportunities with existing clients.
• Client Relations: Serve as the primary point of contact for strategic clients and coordinate with other teams.
• Analysis and Reporting: Monitor KPIs, prepare regular reports, and update information in Salesforce.
• Internal Collaboration: Work with product, support, and compliance teams to deliver the best customer experience.

Connaissances

Negotiation

Project management

Communication

Customer-focused

Outils

Salesforce

Description du poste

Lemonway is seeking a Key Account Manager to lead the Top 50 client portfolio across France and Europe, ensuring customer happiness and loyalty. You will drive business development by exploring upsell opportunities and coordinating with internal teams to maximize our value proposition.

Collaborating with product, support, and compliance, you will monitor performance, prepare regular KPI reports, and maintain Salesforce-driven forecasts to improve client outcomes.